Introducing new topics, standards, and philosophies is difficult. It can be even more difficult when you face resistance when introducing these new thoughts. In a recent KaiNexus webinar, our Mark Graban paired with Mark Jaben to explain the science behind resistance to change. Mark Jaben, MD, has over thirty years experience in community emergency medicine in the US and New Zealand.
We’ll tell you about the highlights of this webinar, but make sure you check out the entire thing here.
The Science Behind Resistance to Change [Free Webinar on Demand]
What’s the Deal with Resistance?
During the implementation of a new process, you will often have to deal with resistance from staff members. You should even want to see some form of resistance. Facing resistance helps to avoid misguided decisions and helps craft ideal change in your organization.
Resistance often comes in the face of change. One mistake that many people make when facing change is that thinking that change is a problem. Change is not a problem; change is a dilemma. The difference between changes and dilemmas is that dilemmas do not go away like problems do. Dilemmas are like balancing on a tightrope. It is a balance of the benefit vs the risk of harm. A dilemma requires strategy to leverage balance points. If this strategy is done well, it results in the next step and allows you to continue moving forward on the journey to accomplish ideal change.
To move forward and accomplish ideal change, you need to address issues and find out what works, but you also need to make sure that it is a workable change. Without a workable change, people will not accept it. They need to believe that the change will be more successful than what they’re currently doing, or else they will reject this change.
If they don’t believe the change will be successful for them, then why shouldn’t they resist? Resistance is the judgment made by the brain that the proposal for change makes less sense than what they’re currently doing. This judgment is only partly based on reason, but it can also be based on missing data. To dig deeper inside the how the brain makes judgments, check out the full-length webinar.