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Greg Jacobson

Dr. Greg Jacobson is the CEO and Co-founder of KaiNexus. Passionate about addressing operational inefficiencies, Greg leverages his extensive background in emergency medicine and process improvement to develop software to drive innovation and improvement in every industry. Greg earned a Bachelor of Science in Biology from Washington University in St. Louis in 1997, followed by his Doctor of Medicine from Baylor College of Medicine in 2001. He then completed his residency in Emergency Medicine at Vanderbilt University Medical Center, where he subsequently joined the faculty. During his tenure at Vanderbilt, Greg was introduced to kaizen and Lean business management practices. He immediately realized the importance of these improvement methodologies in improving operations in the emergency department and beyond. This insight ultimately led to the creation of KaiNexus in 2009. In addition to his role at KaiNexus, Greg co-authored the influential work Kaizen: A Method of Process Improvement in the Emergency Department, published in Academic Emergency Medicine. Outside of KaiNexus, Greg enjoys quality time with his wife, daughter, and two Labrador Retrievers, and finds relaxation in playing the guitar and running.
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Recent Posts

The Benefits of Structured Improvement Management

April 2, 2015

Every organization wants to improve. We all want to reduce costs, improve customer satisfaction, become more efficient, and find new ways...

Process Improvement: Measure ROI of Continuous Improvement

April 2, 2015

George Mallory was an English mountaineer who took part in the first three British expeditions to Mount Everest in the early 1920s. When...

Why Continuous Improvement Makes Sense

March 19, 2015

Every good cook knows that you have to taste your food at various points in the cooking process to know if you need to add a little salt,...

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Improve Safety with These 4 Techniques

March 19, 2015

Back in junior high school, they made us take something called industrial arts, AKA shop class. They weren't going to turn a bunch of...

Blame Processes, Not People

October 11, 2023

As part of our efforts to share valuable Lean practices with our readers, we've created a series of education videos. Each video covers an...

To Better Understand Kanban, Have a Burrito

March 20, 2015

The Kanban method, often implemented in conjunction with the Lean business process methodology, was created as part of the Toyota...

Suggestion Box Humor

July 21, 2016

Have you ever noticed how often a "suggestion box" ends up as the gag in a comic strip? I've seen them set up above trap doors, attached to...

5 Things to Look for When Evaluating Improvement Software

March 24, 2015

Since the idea of improvement software is pretty new, it’s probably helpful to begin this blog by explaining what it is. Improvement...

KaiNexus Customer Story: Mary Greeley Medical Center CEO Brian Dieter

April 11, 2017

We love sharing stories from our customers and how they're using the KaiNexus platform to facilitate, manage, and track their improvement...

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