<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=749646578535459&amp;ev=PageView&amp;noscript=1">
  • There are no suggestions because the search field is empty.

Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
Find me on:

Recent Posts

You’ve Taken a Gemba Walk. Now What?

June 7, 2016

As readers of this blog likely know, we’re big fans of the Gemba walk, and we’ve written about it with some frequency. Who can’t get behind...

The Biggest Problems with Reactive Employee Engagement Software

October 10, 2016

If the overwhelmingly popular response to our post about 21 employee engagement activities that work is any indication, business leaders...

12 Pieces of Awful Continuous Improvement Management Advice

July 21, 2016

There are lots of ideas floating around the internet about how to best spread a culture of continuous improvement. I hate to tell you, but...

29 Powerful Continuous Improvement Survey Questions

June 5, 2023

We talk to a lot of organizations about rapid continuous improvement, and every single one of them wants it. Why not? What’s not to love...

Top 5 Reasons to Attend the 2015 KaiNexus User Conference

April 11, 2017

The 2015 KaiNexus User Conference is rapidly approaching and registration is almost full. There are over 15 organizations signed up to...

No Topic Here

How to Spread Innovation: 3 Farcical Lessons from IBM 

October 2, 2015

When a creativity consultant told executives at a consumer healthcare company that they needed to suit up in spandex superhero costumes to...

HROs: Reliability at 30,000 Feet

April 11, 2017

I’m sitting on an airplane right now. Over the next hour or so, I’m going to write this blog post. I really want to write a blog that you...

HRO

Simon Sinek Shares an Opinion of Lean on the Gemba Academy Podcast

September 25, 2015

I've written about Simon Sinek on this blog before, and if you've read those posts, you know that he is my hero. He's an author best known...

Driving Process Improvement in an Information Systems Department

September 11, 2015

I wanted to share with you a story that I heard for the first time in a webinar presented by Jason Coons, the Director of Process...