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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Simon Sinek Shares an Opinion of Lean on the Gemba Academy Podcast

September 25, 2015

I've written about Simon Sinek on this blog before, and if you've read those posts, you know that he is my hero. He's an author best known...

Driving Process Improvement in an Information Systems Department

September 11, 2015

I wanted to share with you a story that I heard for the first time in a webinar presented by Jason Coons, the Director of Process...

United Airlines Makes an Incremental Improvement Worth $20 Million

October 11, 2023

The airline industry reported record profits of over $5 billion in the second quarter of 2015. United Continental Holdings reported its...

6 Leadership Blunders We All Need to Stop Making

August 28, 2015

Striking the right balance when leading a culture of continuous improvement is tough. You have to figure out how to engage your employees...

Array Architects Shares Their Continuous Improvement Story

April 18, 2024

Focusing solely on the healthcare market, our customer Array Architects offers a full complement of knowledge-based services including...

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Modern Employee Engagement Software: How’d we Get Here?

September 3, 2015

The notion that employees are a valuable resource for ideas on how to improve companies is not new. Managers have been asking for input for...

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4 Must-Haves for Cultivating Cross Functional Collaboration

October 11, 2023

I go to the farmer’s market every weekend. I'm always in awe of the beauty and variety of the harvest the farmers produce. The fresh fruits...

Pay People to Quit, and Other Employee Engagement Ideas from Zappos

August 11, 2015

You’ve probably heard of Zappos, the online shoe retailer based out of Las Vegas, Nevada. Well, I call them a shoe retailer, but they would...