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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

Hoshin Kanri Quick Tips and Best Practices

May 5, 2016

Hoshin Kanri (also called Strategy Deployment) is a method for ensuring that the strategic goals of a company drive progress and action at...

Customer Value - The Ultimate Goal of a Lean Organization

April 28, 2016

It is a common misconception that the elimination of waste is the prime objective for Lean organizations. This isn’t one bit surprising....

DMAIC – A Smart Approach for Lasting Improvement

April 25, 2016

Most of the time when we talk to people about continuous improvement, the focus is on using improvement techniques to make business...

Why a Digital Kaizen Board Works Better than Your Paper One

April 21, 2016

When Kaizen boards come up, most people think of a space on a wall where people can contribute ideas and (theoretically) watch them move...

What to Look for When Evaluating Hoshin Kanri Software

April 20, 2016

It’s pretty unlikely that you evaluate Hoshin Kanri software for a living. In fact, that’s something most people never do. So if you’ve...

4 Fundamental Responsibilities of Lean Leaders

February 16, 2017

The Lean approach to business management is popular because it provides a useful structure and a language for the pursuit of continuous...

What and Who to Take On Your Next Gemba Walk

June 7, 2016

Gemba walks are an important part of any continuous improvement effort. They involve leaders, managers, and supervisors going to the place...

Tips From the Pros for a Successful Suggestion System Launch

March 21, 2016

If your organization has decided to launch a suggestion system to capture employee ideas, congratulations! This is big step on the path to...

5 Essential Features of Toyota Kata Software

March 22, 2016

There are two things that really set the business methodology of Toyota Kata apart from the others. First is the focus on the process of...