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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

What Would Happen if You Embraced a Continuous Improvement Model?

April 13, 2015

As companies become more agile and the expectations of customers evolve, many are turning to a continuous improvement model of operation....

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5 Benefits of Organization-Wide Change Management Software

August 25, 2022

The concept of change management originated in IT departments to address the need to make certain that standard methods and procedures were...

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6 Statistics to Justify Your Investment in Employee Feedback Solutions

March 20, 2015

We’ve heard from HR professionals, process improvement managers and other business leaders that it is usually pretty easy to get management...

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Be a Shapeshifter – Turn Problems into Opportunities for Improvement

March 18, 2015

Wikipedia describes shapeshifting this way, “…founded in mythology and folklore (and still prevalent in modern fantasy fiction), … the...

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Ideas from Employees Pay off Big – Here’s Proof

April 2, 2015

Most business managers and HR teams know that it is important to seek input and ideas from employees. They’ve deployed suggestions boxes...

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Healthcare Kaizen Podcast Interview with Mark Graban

June 19, 2015

Our VP of Customer Success, Mark Graban, was recently a guest on the Gemba Academy Podcast. Gemba Academy is a formal partner of KaiNexus.

Cross Functional Collaboration Is Hard, But It Doesn't Have To Be

March 20, 2015

How To Make Cross Functional Collaboration Work For You

Cross functional collaboration involves teams comprised of members from various...

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7 Key Ways To Do Idea Tracking In Your Organization

September 29, 2023

(Hint: The Best Ideas Come From Inside Your Company, Not Outside)

Does your organization have an effective method of idea tracking? Without...

The Value of Logging Small Ideas in Improvement Tracking Software

April 2, 2015

The Little Things Matter 

Recently, I received a virtual badge from KaiNexus for submitting my 50th Opportunity for Improvement. If you saw...