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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Conventional Wisdom that a Lean Organization Should Actually Ignore

March 2, 2016

Conventional wisdom consists of ideas that are so widely held that they are believed to be true without much critical analysis. The problem...

Use Cross-Functional Teams to Offset Organizational Tribalism

February 29, 2016

The tendency to form groups, and then to favor in-group members, has the earmarks of instinct. It is normal for wolves, primates, ants,...

5 Reasons Top Companies Use Kaizen Software

February 26, 2016

Fujio Cho, honorary chairman of Toyota Motors, once said, “Many good American companies have respect for individuals, and practice Kaizen...

How’s Your Kaizen Board Working Out for You?

February 23, 2016

If you’ve implemented a Kaizen board that seemed to gain some traction at first, only to eventually slip from the consciousness of most...

How To Increase Buy-In For Improvement [Webinar]

February 17, 2016

If you're struggling to get buy-in for improvement in your organization, yesterday's webinar from KaiNexus' Mark Graban and Greg Jacobson...

10 Hashtags To Promote Your Culture of Continuous Improvement [Hack]

February 12, 2016

Creating, spreading, and maintaining a culture of continuous improvement is no small feat. It requires leaders who consistently demonstrate...

Electronic Suggestion Boxes... An Exercise in Futility?

February 3, 2016

Dr. Ethan Burris, a Professor at the University of Texas McCombs School of Business, has spent many years researching employee engagement,...

6 Big Limitations of Huddle Boards

July 21, 2016

We applaud any steps that an organization makes to ensure that every day involves efforts related to continuous improvement. One approach...

Purpose, People and Process – The Foundation of a Lean Organization

July 21, 2016

The Lean business process management methodology is a way of planning and measuring the long-term success of an organization, focused on...