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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

5 Situations that Call for a Kaizen Event

August 19, 2016

The best way to implement and sustain improvement within an organization is to practice daily Kaizen. This means capturing and executing...

Everything You Want to Know about Hoshin Kanri, but Are Afraid to Ask

August 15, 2016

When I first started thinking and writing about all of the tools and techniques that organizations use to embrace continuous improvement...

Top 5 Questions About Standard Work

August 30, 2016

When we talk to leaders and managers about continuous improvement, one subject that is always important is that of Standard Work. We find...

7 Simple Tips for Building Cross Functional Teams

August 3, 2016

Last year, research by the Harvard Business Review found that 75% of cross-functional teams are dysfunctional, meaning that “They fail on...

What Leaders Can Learn from High Reliability Organizations

October 11, 2023

High reliability organizations are those that succeed despite significant risk, and massive consequences of failure, in industries ranging...

HRO

A Simple Kaizen Event Roadmap

July 28, 2016

We’ve written before about the fact that the success of a Kaizen event depends on what happens before, during, and after, with each phase...

A Lean Transformation From a Struggling ED to Top Notch

July 27, 2016

Here at KaiNexus, we have some pretty impressive customers and we work with very talented, passionate people every day. One such individual...

Can You Do a Rapid Improvement Event Without Software?

July 21, 2016

Of course you can do a rapid improvement event without any software support. You can also walk the 20 miles to work and send memos via...

A Call For a Fundamental Change to Our Medical Culture

February 16, 2017

Medical errors are now the third leading cause of death in the United States, according to John Hopkins Researchers. In 1999, the Institute...