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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Did You Know Cinderella Was A Lean Practitioner?

March 20, 2015

When sitting around the Christmas tree with my extended family over the holidays, conversation inevitably turns to my job. My relatives...

Employee Engagement Ideas Borrowed from Hubspot’s Culture Code

November 4, 2017

We are big fans of the marketing automation provider Hubspot. In fact, our website and this blog are hosted in the Hubspot Content...

Why It's Tempting To Be a Hoarder... And Why A Lean Organization Isn't

April 2, 2015

I’ve always been fascinated by the A&E TV show “Hoarders.” Maybe it’s because my own closet still holds sweaters that I’ve had since the...

Mark Graban Shares The Secret to Impactful Continuous Improvement

April 11, 2017

Have you heard of Mark Graban? He's an internationally-recognized expert in the field of “Lean Healthcare,” as a consultantauthor, and ...

4 Ways to Make 2015 the Year of Continuous Learning

March 20, 2015

There's an old joke with an exchange between a CFO and a CEO that goes like this... The CFO asks, “What happens if we invest in our...

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How To Overcome 3 Common Barriers to Cross Functional Collaboration

March 8, 2018

We speak to many people who are working to foster a continuous improvement mindset within their organization. One of the biggest challenges...

FedEx and UPS Didn't Ruin Christmas, Thanks to Continuous Improvement

April 11, 2017

Companies that believe in a continuous improvement approach to business implement opportunities for improvement and recognize incremental...

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4 Awesome Employee Engagement Ideas for the New Year

March 23, 2015

The turn of the year is traditionally a time for reflecting on past successes and lessons learned, and then focusing on goals and...

IHOP Needs To Harness The Improvement Potential of Their Awesome Staff

March 26, 2015

The story in this post is adapted from an original post written by Melissa Sher on her blog Mammalingo.