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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

Lean Leadership Podcast: Are You a Boss or a Leader?

April 11, 2017

In our continued effort to share great resources for continuous improvement with you, I’d like to introduce you to Chris Burnham, the host...

Not Getting The Impact You Want from Kaizen? Ask These 8 Questions

July 21, 2016

If you’re struggling to get a Kaizen culture to take root and thrive in your organization, you are not alone. We hear from people all the...

Running in Dress Shoes: A Cautionary Tale

February 7, 2017

The most common objection we hear from people considering continuous improvement software is that their culture isn't ready yet. They liked...

18 Signs That You're Addicted to Continuous Improvement [SlideShare]

July 21, 2015

We spend so much time thinking about continuous improvement, talking about continuous improvement, and practicing continuous improvement...

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If Your Improvement Methodology Doesn't Look Like This, It's Wrong.

April 30, 2015

People ask us all the time which process improvement discipline works best. Honestly, though, it's not one size fits all! It takes a little...

The Evidence-Based ROI of Continuous Improvement

July 22, 2015

If you've been following along with our blog, you likely know that continuous improvement is a powerful tool for helping organizations meet...

9 Reasons Your Suggestion Box Failed

July 21, 2016

Suggestion boxes are a common, but ineffective, way to engage employees in continuous improvement. They’re usually implemented with the...

What is Kaizen? The Experts Weigh In

April 14, 2015

Readers of this blog likely know that the term Kaizen comes from the Japanese words for “good change,” and that it is a philosophy closely...

The Essential Ingredients for Continuous Quality Improvement (CQI)

April 21, 2015

This morning, I thought it would be lovely to have an omelet. I had some fresh tomatoes, some leftover ham, and even some nice sharp...

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