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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

Give Me Your Malcontents: Secrets to Innovation at Pixar

October 11, 2023

I’m always on the lookout for stories about innovative companies, but it’s not often that I’m floored by what I find; innovative companies...

Exceptional Leaders of Innovation Lead Differently [TED Talk]

July 21, 2015

Linda Hill is a business professor and ethnographer who throws conventional leadership wisdom out the window with her approach to leading...

The Kaizen Exploration: You Don’t Know What You Don’t Know

October 11, 2023

Question: What was the tallest mountain on earth before Mt. Everest was discovered?

Troubleshoot Your Improvement Culture (For Free!)

July 22, 2015

At KaiNexus, we know that it's really hard to establish a sustainable culture of continuous improvement. And when you're struggling to...

Continuous Improvement: Not Just for Manufacturers [Customer Story]

July 22, 2015

A common misconception about continuous improvement is that it only applies to the manufacturing sector. While that is where its roots lie,...

eBook: Guide to Leadership Behaviors for Continuous Improvement

February 11, 2020

If I had to name ONE element that has the power to make or break a culture of continuous improvement in any organization, I'd say that it...

Are You Creating a Monster with Your Improvement Technology?

February 11, 2020

I recently watched a recording of a talk Dharmesh Shah and Brian Halligan gave at their annual “Inbound” conference last year. They are the...

The "Pull" Approach to Continuous Improvement at BSA LifeStructures

August 28, 2015

BSA LifeStructures, an architecture and engineering firm that “designs facilities that support, enhance and inspire healing, learning and...

Why You Should Leave Improvement Software Development to the Experts

August 11, 2015

What would happen if you decided that you didn't need to pay a contractor to build your house, or a dentist to fill your cavities? What...