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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

Troubleshoot Your Improvement Culture (For Free!)

July 22, 2015

At KaiNexus, we know that it's really hard to establish a sustainable culture of continuous improvement. And when you're struggling to...

Continuous Improvement: Not Just for Manufacturers [Customer Story]

July 22, 2015

A common misconception about continuous improvement is that it only applies to the manufacturing sector. While that is where its roots lie,...

eBook: Guide to Leadership Behaviors for Continuous Improvement

February 11, 2020

If I had to name ONE element that has the power to make or break a culture of continuous improvement in any organization, I'd say that it...

Are You Creating a Monster with Your Improvement Technology?

February 11, 2020

I recently watched a recording of a talk Dharmesh Shah and Brian Halligan gave at their annual “Inbound” conference last year. They are the...

The "Pull" Approach to Continuous Improvement at BSA LifeStructures

August 28, 2015

BSA LifeStructures, an architecture and engineering firm that “designs facilities that support, enhance and inspire healing, learning and...

Why You Should Leave Improvement Software Development to the Experts

August 11, 2015

What would happen if you decided that you didn't need to pay a contractor to build your house, or a dentist to fill your cavities? What...

KaiNexus on YouTube: A Resource for Continuous Improvement Videos

July 21, 2015

YouTube is a mindbogglingly huge source of information and entertainment in today's society. According to this guy, one hour of video is...

No Topic Here

The Most Common Objection to Continuous Improvement Software, Answered

August 11, 2015

A culture of continuous improvement is built on leadership, methodology, and technology. The organizations that are most successful at...

Kaizen Events: A Crash Diet?

September 16, 2016

From the Archives!

In 2011, an article by our CEO Greg Jacobson and VP of Customer Success Mark Graban was featured in Quality Digest. In...