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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

Pay People to Quit, and Other Employee Engagement Ideas from Zappos

August 11, 2015

You’ve probably heard of Zappos, the online shoe retailer based out of Las Vegas, Nevada. Well, I call them a shoe retailer, but they would...

The Subtle Presence of Lean Practices in IKEA

July 22, 2015

Last weekend, I left my baby with Grammy and Poppy and journeyed to the Mecca of home furnishings. Obviously, I mean IKEA. I’ve crammed...

Grade Your Improvement Culture in 2 Minutes

July 22, 2015

KaiNexus' Improvement Culture Grader

Know Your Score. Make it Better.Spread Continuous Improvement. 

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Continuous Improvement Software vs. Excel

February 26, 2020

There's an old saying that goes, “If all you have is a hammer, everything looks like a nail.” I firmly believe that Microsoft Excel is the...

How to Host a Pre-Mortem Examination and Keep Your Projects Alive

July 21, 2015

Have you ever had a project fail miserably, only to find out - too late - that there were people on your team who predicted exactly what...

Give Me Your Malcontents: Secrets to Innovation at Pixar

October 11, 2023

I’m always on the lookout for stories about innovative companies, but it’s not often that I’m floored by what I find; innovative companies...

Exceptional Leaders of Innovation Lead Differently [TED Talk]

July 21, 2015

Linda Hill is a business professor and ethnographer who throws conventional leadership wisdom out the window with her approach to leading...

The Kaizen Exploration: You Don’t Know What You Don’t Know

October 11, 2023

Question: What was the tallest mountain on earth before Mt. Everest was discovered?