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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Collaborative Improvement Software in a Trucking and Logistics Company

August 28, 2015

One of the most valuable features of continuous improvement software is the way it connects people throughout an organization so that they...

Office Safari: How to Spot an Engaged Employee in the Wild

March 23, 2015

According to a Dale Carnegie survey of more than 1,500 employees, fully 71% are not engaged. So while engaged employees aren’t exactly as...

Broken Windows Theory in Continuous Improvement

March 19, 2015 “Consider a building with a few broken windows. If the windows are not repaired, the tendency is for vandals to break a few more windows....
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Driving Success: Unlocking the Culture of Continuous Improvement

June 5, 2023

“What do I need for a successful culture of continuous improvement?”

Methodology, leadership, and technology.

“Where did I go wrong trying...

How to Recognize and Resolve the 7 Wastes of Lean

July 21, 2016

The guiding principle of the Lean business process methodology is the elimination of waste. Given that waste reduction is the primary...

Do You Really Know The Definition of Employee Engagement?

August 11, 2015

The term “employee engagement” is used in business a lot like the term “customer satisfaction.” Every business knows both are good and that...

A Love Letter To KaiNexus Customers

February 13, 2018

My Darling Customers,

Yesterday, I wrote about how much I love my job. But I neglected to include you, my dearest friends. This was a...

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The 2 Most Important Things To Remember For Employee Engagement

March 23, 2015

Engaging employees in continuous improvement is part art, and part science. To be successful, though, there are two main things that you...

Does Your Employee Engagement Strategy Elicit This Response?

August 11, 2015

KaiNexus, will you be my Valentine?

Do you know what Saturday is? Of course you do. Depending on your current relationship status, it’s...