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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

HROs: Reliability at 30,000 Feet

April 11, 2017

I’m sitting on an airplane right now. Over the next hour or so, I’m going to write this blog post. I really want to write a blog that you...

HRO

Simon Sinek Shares an Opinion of Lean on the Gemba Academy Podcast

September 25, 2015

I've written about Simon Sinek on this blog before, and if you've read those posts, you know that he is my hero. He's an author best known...

Driving Process Improvement in an Information Systems Department

September 11, 2015

I wanted to share with you a story that I heard for the first time in a webinar presented by Jason Coons, the Director of Process...

United Airlines Makes an Incremental Improvement Worth $20 Million

October 11, 2023

The airline industry reported record profits of over $5 billion in the second quarter of 2015. United Continental Holdings reported its...

6 Leadership Blunders We All Need to Stop Making

August 28, 2015

Striking the right balance when leading a culture of continuous improvement is tough. You have to figure out how to engage your employees...

Array Architects Shares Their Continuous Improvement Story

April 18, 2024

Focusing solely on the healthcare market, our customer Array Architects offers a full complement of knowledge-based services including...

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Modern Employee Engagement Software: How’d we Get Here?

September 3, 2015

The notion that employees are a valuable resource for ideas on how to improve companies is not new. Managers have been asking for input for...

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4 Must-Haves for Cultivating Cross Functional Collaboration

October 11, 2023

I go to the farmer’s market every weekend. I'm always in awe of the beauty and variety of the harvest the farmers produce. The fresh fruits...