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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

The Role of Succession Planning in a Kaizen Culture

March 20, 2015

Succession planning is defined as “the identification of job vacancies that can be expected to occur through retirement or attrition, and...

5 Ways To Piss Off Your Employees and Kill Continuous Improvement

July 21, 2016

Leaders play a critical role in establishing and supporting cultures of continuous improvement in their organizations. They set the tone...

"Running Out Of Gas," and Other Continuous Improvement Verses

March 18, 2015

Thanks to everyone who submitted a continuous improvement haiku on this blog post over the past couple of weeks! We had a great range of...

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A Lesson in Kaizen from Yellowstone National Park

March 20, 2015

This video is making the rounds on LinkedIn, have you seen it yet? It’s a video about how wolves caused a "trophic cascade” in Yellowstone...

Collaborative Improvement Software in a Trucking and Logistics Company

August 28, 2015

One of the most valuable features of continuous improvement software is the way it connects people throughout an organization so that they...

Office Safari: How to Spot an Engaged Employee in the Wild

March 23, 2015

According to a Dale Carnegie survey of more than 1,500 employees, fully 71% are not engaged. So while engaged employees aren’t exactly as...

Broken Windows Theory in Continuous Improvement

March 19, 2015 “Consider a building with a few broken windows. If the windows are not repaired, the tendency is for vandals to break a few more windows....
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Driving Success: Unlocking the Culture of Continuous Improvement

June 5, 2023

“What do I need for a successful culture of continuous improvement?”

Methodology, leadership, and technology.

“Where did I go wrong trying...

How to Recognize and Resolve the 7 Wastes of Lean

July 21, 2016

The guiding principle of the Lean business process methodology is the elimination of waste. Given that waste reduction is the primary...