Maggie Millard
Recent Posts
The Secret Service’s Epic Culture of Improvement Fail
August 28, 2015Wow. What else can you say when talking about what’s been revealed lately about what was one of America’s most trusted intuitions. Just...
Video: The Ideals That Attracted a SaaS Sales Specialist to KaiNexus
March 19, 2015I first met Jeff after he'd decided to join the KaiNexus team, and his enthusiasm for continuous improvement was already bubbling over in...
Video: Customer Feedback On the KaiNexus WorkOut
March 24, 2015We love talking to our customers and getting their feedback on both our software and our services. If we're lucky, we even manage to...
Video: Why Greg Jacobson Co-Founded KaiNexus
September 16, 2016The story of the origin of KaiNexus is one of the main reasons I joined the KaiNexus team. From the moment I first heard Greg (our...
How To Get Started with Continuous Improvement
March 19, 2015The Merriam-Webster dictionary defines “beginning” as “the point or space at which something starts.” I really love that way of describing...
How To Get More Ideas For Improvement From Your Employees
March 23, 2015There are people in your organization who know how to tackle its biggest challenges, improve customer service, expand product offering, and...
Gemba Academy Interviews Mark Graban About KaiNexus
March 19, 2015Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books ...
20 Things Engaged Employees Do that Disengaged Ones Don’t
April 2, 2015One of my favorite songs from the 80’s is Prince’s "Raspberry Beret." In it, among other things not well suited for this blog, he describes...
Continuous Improvement Data
August 28, 2015As part of our efforts to share valuable Lean practices with our readers, we've created a series of education videos. Each video covers an...