Today, we bring you the third and final guest in our mini-series of Customer Month Spotlights here on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban. We'll do more of these interviews in the future—let's make every month "customer month".
Our guest for this episode is Eric Mellert, Manager of the Process Improvement Team at Christian Care Ministry.
In 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 25 years later, the Medi-Share program serves more than 400,000 members, and more than $2.6 billion dollars in medical bills have been shared and discounted.
In this post, you'll find:
- Streaming audio podcast player
- Topics and questions list
- Video player
- Full transcript
Subscribe to our podcast to hear additional customer interviews and more!