Recent Posts
Karen Martin on Clarity, Leadership, and Why "A Process Has to Earn the Right to Be Automated"
March 25, 2026We recently hosted Karen Martin for an "Ask the Expert" webinar through KaiNexus, and she delivered. Karen is a two-time Shingo Award...
When Employees Resist Lean, the Problem Might Not Be the Employees
March 25, 2026Over the years in the Ask Us Anything series, one theme kept resurfacing in different forms.
"Why are our employees resisting Lean?"
...
The One Metric That Tells You If Your CI Culture Is Real
March 16, 2026Across the Ask Us Anything series, Greg Jacboson and I have fielded dozens of questions about culture. How do you measure it? How do you...
React Less, Improve More: A Preview of My KaiNexicon Keynote
March 10, 2026Most metrics reviews follow the same pattern. Someone pulls up the dashboard. A few numbers are red. The room reacts. People start...
Should Improvement Be Mandatory? Reflections From 30+ Ask Us Anything Episodes
March 9, 2026One of the most persistent questions across the Ask Us Anything series was deceptively simple:
Should continuous improvement be...
Culture Is Not an App: Greg Jacobson and Mark Graban on the Just in Time Cafe Podcast
March 4, 2026Greg Jacobson and I recently joined Tracy O'Rourke and Elizabeth Swan on the "Just in Time Cafe podcast" to talk about KaiNexus,...
Why Experienced Leaders Resist Lean — and What Actually Works
March 2, 2026When Greg Jacobson and I recorded the first Ask Us Anything webinar, we were just trying to clear a backlog of questions. We had no idea...
Ten Years of Questions: The Ask Us Anything Insights That Still Hold Up
February 24, 2026Ten years of answering questions from CI practitioners taught us that the hardest problems aren't technical -- they're human. Leadership...
What 200,000+ Frontline Ideas Look Like When Leaders Actually Listen
March 3, 2026This blog summarizes key insights from a comprehensive whitepaper detailing UMass Memorial Health's remarkable transformation journey.
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