Mark Graban & Greg Jacobson: Thanksgiving Processes, the AME Conference, Technology, Favorite Books [Podcast]

Here's the latest episode of the KaiNexus Continuous Improvement podcast, this time featuring another conversation with Mark Graban and...

Mark Graban & Greg Jacobson Discuss Continuous Improvement and Customer Experience Design

Join Greg Jacobson, MD, co-founder and CEO of KaiNexus, and me for another episode of the KaiNexus Continuous Improvement podcast. 

Remembering Chris Burnham, Answering Questions From His Lean Leadership Podcast

The lean community recently lost a brilliant mind and a warm heart, Chris Burnham. His sudden passing left a significant void that is still...

Shifting from Compliance to Commitment: Leadership Excellence with CEO Mark Parrish

Here is a summary of the webinar presentation by Mark Parrish titled "Building Cultures of Commitment." In the webinar, Mark gave a...

How Leaders Should React to Mistakes: Kindness Drives Learning and Improvement

The following is an excerpt and adaptation from my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. I...

Remembering Kaizen Guru Masaaki Imai: Reflections From Greg Jacobson & Mark Graban

Masaaki Imai, the author of books including KAIZEN, passed away recently at age 92, as announced by the organization he founded, Kaizen...

It Starts With BELIEVE - Creating a Culture of Continuous Improvement

At KaiNexus, many of us are excited that Season 3 of the show "Ted Lasso" is here.

Experimenting with an "Audience View" for Webinar Presenters

Over the past decade, I've presented countless webinars in different settings, and I've hosted and moderated more than 100 for KaiNexus.

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The Vital Role of Electronic Kaizen at Toyota Memorial Hospital

Lean or the Toyota Production System often gets an unfair rap for being "anti-technology." Some of this mindset results from the old debate...