What 200,000+ Frontline Ideas Look Like When Leaders Actually Listen

This blog summarizes key insights from a comprehensive whitepaper detailing UMass Memorial Health's remarkable transformation journey. 

...

Go Slow to Go Fast: What I Learned from Jon Miller About 8-Step Problem Solving

TL;DR:Continuous improvement stalls when teams skip disciplined problem solving. Jon Miller’s overview of Toyota’s 8-step framework...

Mutual Trust and Respect in Lean: Toyota’s Real Competitive Advantage

TL;DR: Toyota’s real competitive advantage is not its tools -- it is mutual trust and mutual respect. Leaders are responsible for...

Respect for People in Lean: What It Really Means and Why It Drives Continuous Improvement

TL;DR: Respect for People is the foundation of Lean management. It means engaging employees as problem solvers, creating psychological...

The CEO’s Role in a Continuous Improvement Business System

Many executives say they want a culture of continuous improvement.

What they often struggle to articulate is what that actually means in...

Why Pursuing Zero Harm Still Matters as a Leadership Strategy

When we hosted the webinar Pursuing Zero Harm: A Powerful Platform for Embedding Lean Capability with Meghan Scanlon, the discussion...

Looking Back: Why A3 Thinking Still Matters—At Work and Beyond

When we hosted the How to Use A3 Thinking in Everyday Life webinar with Jess Orr, the premise was intentionally a bit provocative. A3...

Digital Support for a Culture of Improvement: Reflections on Electrolux and the KaiNexus Advantage

In a recent webinar, I sat down virtually with Sandro Casagrande from Electrolux to reflect on the 20-year evolution of the Electrolux...

The Unified Approach: Connecting Strategy, Process, and People in Operational Excellence

For organizations committed to Operational Excellence (OpEx), the challenge is rarely a lack of ideas or ambition. The struggle often...