Recent Posts
How Leaders Should React to Mistakes: Kindness Drives Learning and Improvement
February 10, 2026The following is an excerpt and adaptation from my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. I...
Remembering Kaizen Guru Masaaki Imai: Reflections From Greg Jacobson & Mark Graban
July 7, 2023Masaaki Imai, the author of books including KAIZEN, passed away recently at age 92, as announced by the organization he founded, Kaizen...
It Starts With BELIEVE - Creating a Culture of Continuous Improvement
April 11, 2023At KaiNexus, many of us are excited that Season 3 of the show "Ted Lasso" is here.
Experimenting with an "Audience View" for Webinar Presenters
April 7, 2023Over the past decade, I've presented countless webinars in different settings, and I've hosted and moderated more than 100 for KaiNexus.
...
The Vital Role of Electronic Kaizen at Toyota Memorial Hospital
September 16, 2021Lean or the Toyota Production System often gets an unfair rap for being "anti-technology." Some of this mindset results from the old debate...
How A3 Thinking in Healthcare Achieves Quality Outcomes
July 30, 2021For those who are new to continuous improvement, all of the terminology and improvement methodologies can get a bit overwhelming. Our...
Christian Care Ministry: Customer Month Spotlight!
June 1, 2021Today, we bring you the third and final guest in our mini-series of Customer Month Spotlights here on the KaiNexus Continuous Improvement...
UMass Memorial Health: Customer Month Spotlight!
May 28, 2021Today, we have another guest on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban.
Our guest is Cliona Archambeault,...
Memorial Health System: Customer Month Spotlight!
May 25, 2021Today, we have guests on the KaiNexus Continuous Improvement Podcast with our host, Mark Graban.
Our guests are both part of the Process...
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