Recent Posts
The One Metric That Tells You If Your CI Culture Is Real
March 16, 2026Across the Ask Us Anything series, Greg Jacboson and I have fielded dozens of questions about culture. How do you measure it? How do you...
React Less, Improve More: A Preview of My KaiNexicon Keynote
March 10, 2026Most metrics reviews follow the same pattern. Someone pulls up the dashboard. A few numbers are red. The room reacts. People start...
Should Improvement Be Mandatory? Reflections From 30+ Ask Us Anything Episodes
March 9, 2026One of the most persistent questions across the Ask Us Anything series was deceptively simple:
Should continuous improvement be...
Culture Is Not an App: Greg Jacobson and Mark Graban on the Just in Time Cafe Podcast
March 4, 2026Greg Jacobson and I recently joined Tracy O'Rourke and Elizabeth Swan on the "Just in Time Cafe podcast" to talk about KaiNexus,...
Why Experienced Leaders Resist Lean — and What Actually Works
March 2, 2026When Greg Jacobson and I recorded the first Ask Us Anything webinar, we were just trying to clear a backlog of questions. We had no idea...
Ten Years of Questions: The Ask Us Anything Insights That Still Hold Up
February 24, 2026Ten years of answering questions from CI practitioners taught us that the hardest problems aren't technical -- they're human. Leadership...
What 200,000+ Frontline Ideas Look Like When Leaders Actually Listen
March 3, 2026This blog summarizes key insights from a comprehensive whitepaper detailing UMass Memorial Health's remarkable transformation journey.
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Go Slow to Go Fast: What I Learned from Jon Miller About 8-Step Problem Solving
February 19, 2026TL;DR:Continuous improvement stalls when teams skip disciplined problem solving. Jon Miller’s overview of Toyota’s 8-step framework...
Mutual Trust and Respect in Lean: Toyota’s Real Competitive Advantage
February 18, 2026TL;DR: Toyota’s real competitive advantage is not its tools -- it is mutual trust and mutual respect. Leaders are responsible for...
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