Recent Posts
Culture Is Not an App: Greg Jacobson and Mark Graban on the Just in Time Cafe Podcast
March 4, 2026Greg Jacobson and I recently joined Tracy O'Rourke and Elizabeth Swan on the "Just in Time Cafe podcast" to talk about KaiNexus,...
Why Experienced Leaders Resist Lean — and What Actually Works
March 2, 2026When Greg Jacobson and I recorded the first Ask Us Anything webinar, we were just trying to clear a backlog of questions. We had no idea...
Ten Years of Questions: The Ask Us Anything Insights That Still Hold Up
February 24, 2026Ten years of answering questions from CI practitioners taught us that the hardest problems aren't technical -- they're human. Leadership...
What 200,000+ Frontline Ideas Look Like When Leaders Actually Listen
March 3, 2026This blog summarizes key insights from a comprehensive whitepaper detailing UMass Memorial Health's remarkable transformation journey.
...
Go Slow to Go Fast: What I Learned from Jon Miller About 8-Step Problem Solving
February 19, 2026TL;DR:Continuous improvement stalls when teams skip disciplined problem solving. Jon Miller’s overview of Toyota’s 8-step framework...
Mutual Trust and Respect in Lean: Toyota’s Real Competitive Advantage
February 18, 2026TL;DR: Toyota’s real competitive advantage is not its tools -- it is mutual trust and mutual respect. Leaders are responsible for...
Respect for People in Lean: What It Really Means and Why It Drives Continuous Improvement
February 16, 2026TL;DR: Respect for People is the foundation of Lean management. It means engaging employees as problem solvers, creating psychological...
The CEO’s Role in a Continuous Improvement Business System
January 20, 2026Many executives say they want a culture of continuous improvement.
What they often struggle to articulate is what that actually means in...
Why Pursuing Zero Harm Still Matters as a Leadership Strategy
January 14, 2026When we hosted the webinar Pursuing Zero Harm: A Powerful Platform for Embedding Lean Capability with Meghan Scanlon, the discussion...
.svg)
