Recent Posts
Why Improvements Don't Stick: It's Not Backsliding, It's a Failed Handoff
June 5, 2026Every continuous improvement professional has heard some version of the same complaint.
"We ran a great kaizen event. We came back ninety...
When Local Improvement Wasn't Enough: How St. Clair Hospital Scaled a Lean Culture
May 29, 2026CASE STUDY
How St. Clair Hospital scaled a Lean culture across 2,400 employees with a two-person improvement team
At a glance
- 328-bed...
Systems Thinking for Continuous Improvement: Seeing Beyond Your Own Process
May 26, 2026Most improvement work starts with a process someone can see: the steps their team follows, the metrics on their board, the problems in...
Trust Doesn't Come First: A Lesson From the Shop Floor
May 21, 2026The standard story about psychological safety runs through the relationship between a worker and their boss. Can the worker speak up? Will...
Why Improvement Programs Stall -- and the Leadership Behaviors That Restart Them
May 18, 2026Webinar preview
Most CI and operational excellence leaders have lived this. The strategy is sound. The methodology is in place. People have...
A KaiNexus Panel Discussion About Mistakes, Safety, and Getting Better
May 14, 2026A few years ago, I hosted a panel discussion with four colleagues from KaiNexus -- Greg Jacobson, Maggie Millard, Linda Vicaro, and Kym...
What CEOs Actually Want from Continuous Improvement Leaders
May 4, 2026If you've ever walked out of a meeting with your CEO wondering whether they actually care about your improvement program, the answer is...
Why Your Lean Transformation Stalled After Year 5 (And What to Do About It)
April 29, 2026Here's a pattern that plays out in organizations around the world. Year one: excitement. A consulting engagement, a wave of kaizen...
Why Lean Fails: It's Not the Methodology -- It's the Management
April 21, 2026Lean has a decades-long track record of producing real results across industries. Hospitals have used it to reduce patient harm and...
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