Mark Graban & Greg Jacobson Discuss Continuous Improvement and Customer Experience Design

Join Greg Jacobson, MD, co-founder and CEO of KaiNexus, and me for another episode of the KaiNexus Continuous Improvement podcast. 

6 Essential Continuous Improvement Metrics That Matter

Maybe Albert Einstein was talking about continuous improvement when he said, “Not everything that can be counted counts, and not everything...

Understanding Lean Agile Principles

Lean Agile, often called Lean-Agile or Agile at Scale, combines Lean principles and Agile software development methodologies for larger,...

What Does Continuous Improvement With Lean Systems Mean in Manufacturing?

Continuous improvement, often called Kaizen, is a fundamental concept in manufacturing that emphasizes the ongoing, incremental enhancement...

Catchball: The Lean Approach to Streamlining Collaboration and Feedback

Most of us have memories of playing the game of catch either as children or with our children. I really shouldn’t call it a “game” because...

Set SMART Goals for Quality Improvement to See Real Results

We all identify goals to improve ourselves in some way. Whether our goal is to eat better, exercise more, spend more time with our family,...

Unlocking Success with the DMAIC Model: Your Essential Guide

DMAIC is a structured, customer-focused, data-driven approach to problem-solving. The acronym stands for:

1- Define

2- Measure

3- Analyze

...

Remembering Chris Burnham, Answering Questions From His Lean Leadership Podcast

The lean community recently lost a brilliant mind and a warm heart, Chris Burnham. His sudden passing left a significant void that is still...

Shifting from Compliance to Commitment: Leadership Excellence with CEO Mark Parrish

Here is a summary of the webinar presentation by Mark Parrish titled "Building Cultures of Commitment." In the webinar, Mark gave a...