Investing in Your Customer Experience Team is Always a Good Idea

We’ve all heard the phrase “the customer is always right” at least once before. Maybe it was while you were in the check-out line in a...

Why We Care So Much About Continuous Process Improvement

In the competitive landscape of today's business world, organizations face constant pressure to deliver superior products and services...

Breaking Down a Baseball Swing (or a Workplace Improvement)

Being the resident KaiNexus baseball fanatic (See previous posts here and here and follow me on Twitter to get all my KaiNexus and Chicago...

7 Critical Lean Construction Software Features

The Lean business practice methodology is becoming ever more popular in the construction industry.

Many leaders in the field are investing...

Bottom-Up Improvement: Finding Strength in Numbers

There is power in “bottom-up” employee improvement, but it doesn’t get widely or easily embraced by organizations, meaning missed...

What Exactly IS a Kanban Board?

If you’ve watched our recent webinar, Taking Improvement Boards Digital: How Leading Companies are Improving Visual Management, or been...

Insights into Tech and Healthcare from General Assembly Austin

Last night, our CEO and Co-Founder Dr. Greg Jacobson was invited to host a panel at the General Assembly Tech and Healthcare event in...

7 Unexpected Benefits of Kaizen Events

Leaders typically deploy Kaizen events when there is a difficult or urgent challenge that needs to be addressed in short order. The obvious...

If You’re Going to Set a Goal, Make it Big, Hairy, and Audacious

Recently, I read this article by Quint Studer: “Set 'Big Hairy Audacious Goals'.” A “big hairy audacious goal,” as the author Jim Collins...