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Going to the Gemba at Four Seasons Produce

September 13, 2017

The Toyota Way states that you can’t be involved in fixing the problem unless you have actually been there in person to see it.

Going to...

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Gemba Walk Essentials: What, Why, and How

September 11, 2017

If you are thinking about adding the practice of Gemba Walks to your continuous improvement strategy, or if you are simply wondering, “What...

How Digitizing Your Idea Boards Amplifies their Impact

September 5, 2017

If you have (or are considering creating) an idea board to collect employee suggestions for improvement, please take a minute to pat...

How to Leverage Lean for Long-Term Success

February 11, 2020

With a title like How to Leverage Lean for Long-term Success (Under Short-term Pressures), it’s no surprise that our recent webinar was...

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The 5 Principles of Hoshin Kanri

June 13, 2018

I like to think about Hoshin Kanri, also known as strategy deployment, as the ability of an organization to walk and chew gum at the same...

Top 8 Reasons that CQI Initiatives Fail

August 29, 2017

Continuous quality improvement (CQI) isn’t a subject that inspires a lot of debate. We’ve yet to find a business leader or even a...

Investing in Your Customer Experience Team is Always a Good Idea

August 28, 2017

We’ve all heard the phrase “the customer is always right” at least once before. Maybe it was while you were in the check-out line in a...

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Why We Care So Much About Continuous Process Improvement

January 18, 2024

In the competitive landscape of today's business world, organizations face constant pressure to deliver superior products and services...