The Kaizen process is a brilliantly simple approach to business operations. Kaizen is a Japanese word that means “good change.” The methodology is credited with helping the Japanese auto industry recover and outpace the competition following World War II. Organizations that embrace it can reduce errors and defects, speed up production, deliver more customer value, and improve employee satisfaction.
When the Kaizen process is implemented, every person in the organization has a role to play. Before we describe them, let’s revisit the philosophy of Kaizen.