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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Kaizen Event Best Practices

January 26, 2017

Kaizen events are an effective way to implement significant improvements in short order. They are used to tackle all sorts of issues from...

How to Increase Your Odds of Sustaining Innovations

January 26, 2017

When I sat down to write about sustaining innovations, the word that popped into my mind was “entropy.” While entropy is a scientific term...

How to Lead an Improvement Culture without Being a Huge Jerk

February 16, 2017

A common mistake companies make when rolling out a new culture of continuous improvement is to fail to provide leadership training to the...

Strategy Deployment Fail: Don’t Let This Happen to You

April 7, 2017

I got a call from a good friend recently. She’s the CEO of a mid-sized technology company in Idaho. She’s almost always upbeat and full of...

Is a Kaizen Event the Right Tool for the Job?

January 4, 2017

Kaizen events are a big deal. They pull people away from their regular jobs for a number of days; they require training, leadership must...

The Connection between Catchball and Culture

January 26, 2017

Most leadership teams understand that a strong culture leads to positive outcomes like employee engagement, improved performance,...

The Four Phases of Strategy Deployment – Part II

January 24, 2017

This is the second in our two-part post on the four phases of strategy deployment. In part one, we focused on what it takes to craft the...

Why This Organization Turned to Continuous Improvement Software

February 11, 2020

When Dr. Tania Lyon became the first Director of Organizational Performance Improvement for St. Clair Hospital, continuous improvement...

The Irony of NOT Using Improvement Workflow Software

December 7, 2016

Google defines irony as, “A state of affairs or an event that seems deliberately contrary to what one expects and is often amusing as a...