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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

The Kaizen Exploration: You Don’t Know What You Don’t Know

October 11, 2023

Question: What was the tallest mountain on earth before Mt. Everest was discovered?

Are You Creating a Monster with Your Improvement Technology?

August 29, 2026

I recently watched a recording of a talk Dharmesh Shah and Brian Halligan gave at their annual “Inbound” conference last year. They are the...

KaiNexus on YouTube: A Resource for Continuous Improvement Videos

July 21, 2015

YouTube is a mindbogglingly huge source of information and entertainment in today's society. According to this guy, one hour of video is...

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The Kaizen Parent: How to Have More Time for Fun at Home

July 21, 2015

Parenting efficiently is increasingly important in our society where roughly 92.8% of fathers and 70.1% of mothers with children under 18...

Continuous Improvement Changed the Trajectory of My Life

February 11, 2020

Remember a couple of weeks ago when I told you that our CEO Greg Jacobson was going to be featured in an upcoming episode of the Lean...

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5 Tips to Help You Get Started with Continuous Improvement

October 28, 2026

If you’ve decided to set your organization on the path of continuous improvement, congratulations! That decision will likely be one of many...

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Lean Leadership Podcast: Are You a Boss or a Leader?

April 11, 2017

In our continued effort to share great resources for continuous improvement with you, I’d like to introduce you to Chris Burnham, the host...