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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

The Value of Lean in Professional Services Firms

October 11, 2023

While the legal profession is considered one of the oldest, dating back to Roman times, as Karen and David Skinner pointed out in a recent ...

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Using Technology to Target the 8 Wastes of Lean

March 20, 2017

Lean organizations target 8 types of waste in an effort to create the perfect flow of value to the customer. Ideally, no resources are used...

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A Patient Safety Week Reminder About Continuous Improvement

March 17, 2017

In the United States, multiple estimates say over 100,000 people die each year in hospitals as a result of medical errors. There are an...

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When Good Gemba Walks Go Bad

March 15, 2017

Fujio Cho is the honorary chairman of the Toyota Motor Corporation. He boils Lean leadership down to three simple responsibilities:

  1. Go see.

Previewing How to Coach for Creativity and Service Excellence

February 11, 2020

On March 28, KaiNexus will be hosting a webinar with Karyn Ross, who recently published the Shingo Award-winning book The Toyota Way to...

The Advantages of Applying Lean in Education

April 18, 2024

America’s education system faces an enormously complex set of challenges. Educators find themselves faced with community and government...

Incident Reporting is Only the Beginning

February 27, 2017

Have you seen the LifeLock commercial about the bank robbery? A group of robbers comes in with baseball bats and demand that everyone get...

The World’s Saddest Kaizen Board?

February 24, 2017

A friend who knows that I am interested in continuous improvement techniques of all sorts was visiting a relative in the ER in a California...

Are Gemba Walks Only for Managers?

February 20, 2017

During a typical Gemba Walk, a manager or supervisor visits the place where work gets done. He or she observes as processes and tasks are...