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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Are the Steps for Sustaining Improvement the Same for Everyone?

October 11, 2023

The Harvard Business Review published an article called "4 Steps to Sustaining Improvement in Health Care" last week that walks through...

What Standard Work is NOT

November 14, 2016

Standard Work establishes the best, safest, and most efficient sequences and methods for each process and each task that's being done in a...

KaiNexus User Conference Wrap-Up

November 11, 2016

During this year’s KaiNexus User Conference, we brought together some of the best and brightest continuous improvement professionals...

One Off the Wall Way to Make Your Huddle Boards Better

November 10, 2016

Huddle boards are great. They serve as a powerful visual management tool and bring people together around improvement efforts. People feel...

The Lean Leadership Essentials

April 18, 2018

The Lean paradigm is not just a set of tools and techniques for structured improvement. It is also a state of mind that brings increasing...

Can Hippo Leadership Please Be the Next Trend in Business Management?

November 7, 2016

Many of you read my post last week about a Stanford Business article regarding problems inherent to top-down teams and how to solve them....

Thoughts on 3 Problems with Top-Down Teams in an Improvement Culture

November 3, 2016

Our VP of Sales sent me an email this morning regarding a Stanford Business article he found by Luke Stangel entitled “Three Problems with...

Visual Management is Good. Virtual Visual Management is Better.

November 1, 2016

Visual management can take a number of forms. I have an example in my own kitchen. I love to cook and that means I use a lot of kosher...

4 Unexpected Benefits of Kaizen Events

October 27, 2016

Most Kaizen events have a very clear goal with a specific process targeted for immediate improvement. That’s very good and we always...