Maggie Millard
Recent Posts
Previewing How to Coach for Creativity and Service Excellence
February 11, 2020On March 28, KaiNexus will be hosting a webinar with Karyn Ross, who recently published the Shingo Award-winning book The Toyota Way to...
The Advantages of Applying Lean in Education
April 18, 2024America’s education system faces an enormously complex set of challenges. Educators find themselves faced with community and government...
Incident Reporting is Only the Beginning
February 27, 2017Have you seen the LifeLock commercial about the bank robbery? A group of robbers comes in with baseball bats and demand that everyone get...
The World’s Saddest Kaizen Board?
February 24, 2017A friend who knows that I am interested in continuous improvement techniques of all sorts was visiting a relative in the ER in a California...
Are Gemba Walks Only for Managers?
February 20, 2017During a typical Gemba Walk, a manager or supervisor visits the place where work gets done. He or she observes as processes and tasks are...
The Top 9 Reasons to Implement CAPA Software
February 6, 2017Corrective and Preventative Action (CAPA) is an effective improvement technique that helps organizations investigate the root causes of any...
How to Get Data You Can Actually Trust for the ROI of Improvement
January 27, 2017When we ask people about the ROI of their continuous improvement programs, literally almost no one knows. Most people track their impact of...
Kaizen Event Best Practices
January 26, 2017Kaizen events are an effective way to implement significant improvements in short order. They are used to tackle all sorts of issues from...
How to Increase Your Odds of Sustaining Innovations
January 26, 2017When I sat down to write about sustaining innovations, the word that popped into my mind was “entropy.” While entropy is a scientific term...