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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Previewing How to Coach for Creativity and Service Excellence

February 11, 2020

On March 28, KaiNexus will be hosting a webinar with Karyn Ross, who recently published the Shingo Award-winning book The Toyota Way to...

The Advantages of Applying Lean in Education

April 18, 2024

America’s education system faces an enormously complex set of challenges. Educators find themselves faced with community and government...

Incident Reporting is Only the Beginning

February 27, 2017

Have you seen the LifeLock commercial about the bank robbery? A group of robbers comes in with baseball bats and demand that everyone get...

The World’s Saddest Kaizen Board?

February 24, 2017

A friend who knows that I am interested in continuous improvement techniques of all sorts was visiting a relative in the ER in a California...

Are Gemba Walks Only for Managers?

February 20, 2017

During a typical Gemba Walk, a manager or supervisor visits the place where work gets done. He or she observes as processes and tasks are...

The Top 9 Reasons to Implement CAPA Software

February 6, 2017

Corrective and Preventative Action (CAPA) is an effective improvement technique that helps organizations investigate the root causes of any...

How to Get Data You Can Actually Trust for the ROI of Improvement

January 27, 2017

When we ask people about the ROI of their continuous improvement programs, literally almost no one knows. Most people track their impact of...

Kaizen Event Best Practices

January 26, 2017

Kaizen events are an effective way to implement significant improvements in short order. They are used to tackle all sorts of issues from...

How to Increase Your Odds of Sustaining Innovations

January 26, 2017

When I sat down to write about sustaining innovations, the word that popped into my mind was “entropy.” While entropy is a scientific term...