Maggie Millard
Recent Posts
A Patient Safety Week Reminder About Continuous Improvement
March 17, 2017In the United States, multiple estimates say over 100,000 people die each year in hospitals as a result of medical errors. There are an...
When Good Gemba Walks Go Bad
March 15, 2017Fujio Cho is the honorary chairman of the Toyota Motor Corporation. He boils Lean leadership down to three simple responsibilities:
- Go see.
Previewing How to Coach for Creativity and Service Excellence
February 11, 2020On March 28, KaiNexus will be hosting a webinar with Karyn Ross, who recently published the Shingo Award-winning book The Toyota Way to...
The Advantages of Applying Lean in Education
April 18, 2024America’s education system faces an enormously complex set of challenges. Educators find themselves faced with community and government...
Incident Reporting is Only the Beginning
February 27, 2017Have you seen the LifeLock commercial about the bank robbery? A group of robbers comes in with baseball bats and demand that everyone get...
The World’s Saddest Kaizen Board?
February 24, 2017A friend who knows that I am interested in continuous improvement techniques of all sorts was visiting a relative in the ER in a California...
Are Gemba Walks Only for Managers?
February 20, 2017During a typical Gemba Walk, a manager or supervisor visits the place where work gets done. He or she observes as processes and tasks are...
The Top 9 Reasons to Implement CAPA Software
February 6, 2017Corrective and Preventative Action (CAPA) is an effective improvement technique that helps organizations investigate the root causes of any...
How to Get Data You Can Actually Trust for the ROI of Improvement
January 27, 2017When we ask people about the ROI of their continuous improvement programs, literally almost no one knows. Most people track their impact of...