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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

How to Get Data You Can Actually Trust for the ROI of Improvement

January 27, 2017

When we ask people about the ROI of their continuous improvement programs, literally almost no one knows. Most people track their impact of...

Kaizen Event Best Practices

January 26, 2017

Kaizen events are an effective way to implement significant improvements in short order. They are used to tackle all sorts of issues from...

How to Increase Your Odds of Sustaining Innovations

January 26, 2017

When I sat down to write about sustaining innovations, the word that popped into my mind was “entropy.” While entropy is a scientific term...

How to Lead an Improvement Culture without Being a Huge Jerk

February 16, 2017

A common mistake companies make when rolling out a new culture of continuous improvement is to fail to provide leadership training to the...

Strategy Deployment Fail: Don’t Let This Happen to You

April 7, 2017

I got a call from a good friend recently. She’s the CEO of a mid-sized technology company in Idaho. She’s almost always upbeat and full of...

Is a Kaizen Event the Right Tool for the Job?

January 4, 2017

Kaizen events are a big deal. They pull people away from their regular jobs for a number of days; they require training, leadership must...

The Connection between Catchball and Culture

January 26, 2017

Most leadership teams understand that a strong culture leads to positive outcomes like employee engagement, improved performance,...

The Four Phases of Strategy Deployment – Part II

January 24, 2017

This is the second in our two-part post on the four phases of strategy deployment. In part one, we focused on what it takes to craft the...

Why This Organization Turned to Continuous Improvement Software

February 11, 2020

When Dr. Tania Lyon became the first Director of Organizational Performance Improvement for St. Clair Hospital, continuous improvement...