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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

The Role of Catchball in Strategic Planning

September 20, 2016

We’ve written before about how the Lean technique of Catchball is a valuable improvement tool. The process of passing ideas back and forth...

Taking Your First Gemba Walk? Here are 10 Tips.

September 12, 2016

If you are getting ready to take your first Gemba walk, good for you! Gemba walks are an effective way to identify opportunities for...

The 4 Essential Functions of CAPA Software

September 6, 2016

Corrective and Preventative Action (CAPA) is an important part of the quality management approach of many organizations. It focuses on the...

What to Look for When Choosing a Digital Kaizen Board

August 31, 2016

If you are considering implementing a digital Kaizen board to support your organization’s improvement efforts, congratulations. It’s a...

The Case for Digital Huddle Boards

August 29, 2016

Huddle boards are a popular way to gather teams together on a daily basis to talk about improvement. Typically, the boards contain slips of...

Don’t Leave Your Visual Management Abilities in the Car

October 11, 2023

The human brain processes visual images much more easily than it can text. That’s because processing visual information is innate. A...

5 Situations that Call for a Kaizen Event

August 19, 2016

The best way to implement and sustain improvement within an organization is to practice daily Kaizen. This means capturing and executing...

Everything You Want to Know about Hoshin Kanri, but Are Afraid to Ask

August 15, 2016

When I first started thinking and writing about all of the tools and techniques that organizations use to embrace continuous improvement...

Top 5 Questions About Standard Work

August 30, 2016

When we talk to leaders and managers about continuous improvement, one subject that is always important is that of Standard Work. We find...