CQI, like many other disciplines, has a language all its own. Many of the terms are acronyms, others are Japanese words retained from Toyota’s original improvement methodologies, and some reference specific techniques that may be unfamiliar. So, if you’re a bit confused when getting into the weeds of CQI, you are not alone. This is not a comprehensive list of improvement terms, but it is a good start and should be a welcome asset to anyone new to the approach. We’ll tackle the list alphabetically.
5S: This is a workplace organization technique with roots in the Japanese auto industry. The five words that start with S in both Japanese and English are sort, set, shine, standardize and sustain.