Five Changes Healthcare Leaders Make to Develop an Improvement Culture

One of the foremost figures in the adoption of lean principles in healthcare, John Toussaint, MD, is an executive coach, author and...

Obeya in Action: The Process and Benefits of Obeya

If you’ve never heard of an “obeya,” you’ll want to check out our VP of Improvement & Innovation Mark Graban interviewing Dr. Michael...

The 8 Wastes of Lean are Shockingly Common. Here are Some Examples.

Eliminating waste is at the heart of the Lean business management philosophy. So much so, that there are eight defined types of waste.

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How to Leverage Lean for Long-Term Success

With a title like How to Leverage Lean for Long-term Success (Under Short-term Pressures), it’s no surprise that our recent webinar was...

The 5 Principles of Hoshin Kanri

I like to think about Hoshin Kanri, also known as strategy deployment, as the ability of an organization to walk and chew gum at the same...

Top 8 Reasons that CQI Initiatives Fail

Continuous quality improvement (CQI) isn’t a subject that inspires a lot of debate. We’ve yet to find a business leader or even a...

Investing in Your Customer Experience Team is Always a Good Idea

We’ve all heard the phrase “the customer is always right” at least once before. Maybe it was while you were in the check-out line in a...

Why We Care So Much About Continuous Process Improvement

In the competitive landscape of today's business world, organizations face constant pressure to deliver superior products and services...

Breaking Down a Baseball Swing (or a Workplace Improvement)

Being the resident KaiNexus baseball fanatic (See previous posts here and here and follow me on Twitter to get all my KaiNexus and Chicago...