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Twitter’s “Blame Processes, Not People” Moment

September 28, 2020

With the blistering speed of this summer’s news cycle, we can’t blame you if you’ve already forgotten about the single largest security...

Continuous Improvement in Financial Services

June 5, 2023

When people think of structured continuous improvement methodologies like Lean and Six Sigma, they usually associate it with manufacturing....

Ten Mid-Year CI Questions to Ask Every Employee

June 30, 2020

It's hard to believe that the first half of 2020 is in the books. Just kidding. I don't blame you if you feel like there's been 10 years...

The Interviewer’s Guide to Hiring for a Kaizen Culture

June 16, 2020

Organizations that practice kaizen work hard to maintain a culture centered around continuous improvement. The best defense against push...

Continuous Quality Improvement is Hard to Sustain. We Know Why.

February 25, 2020

Has your organization started a quality improvement program with great fanfare and a ton of enthusiasm only to see it peter out over time?...

Online Suggestion Box for Employees Engagement

June 5, 2023

If the internet is any clue, I’m not the only one who was prompted by its 10th anniversary to re-watch a bunch of old episodes of The...

5 Easy Improvement Ideas to Get Ready for 2020

December 27, 2019

I’m not sure about you, but at this time of the year, I don’t feel like tackling any major new projects. There seem to be a ton of...

Leadership Techniques for Overcoming Resistance to Change

August 25, 2022

People like to joke that the only things that never change are death and taxes, but that's just not true. If it were, you would never hear...

Employee Engagement in 2020 – Meeting the Needs of Millennials

December 30, 2019

By the end of next year, Millennials (those born between about 1980 and 2000) are expected to comprise half of the American workforce. By...