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Greg Jacobson

Dr. Greg Jacobson is the CEO and Co-founder of KaiNexus. Passionate about addressing operational inefficiencies, Greg leverages his extensive background in emergency medicine and process improvement to develop software to drive innovation and improvement in every industry. Greg earned a Bachelor of Science in Biology from Washington University in St. Louis in 1997, followed by his Doctor of Medicine from Baylor College of Medicine in 2001. He then completed his residency in Emergency Medicine at Vanderbilt University Medical Center, where he subsequently joined the faculty. During his tenure at Vanderbilt, Greg was introduced to kaizen and Lean business management practices. He immediately realized the importance of these improvement methodologies in improving operations in the emergency department and beyond. This insight ultimately led to the creation of KaiNexus in 2009. In addition to his role at KaiNexus, Greg co-authored the influential work Kaizen: A Method of Process Improvement in the Emergency Department, published in Academic Emergency Medicine. Outside of KaiNexus, Greg enjoys quality time with his wife, daughter, and two Labrador Retrievers, and finds relaxation in playing the guitar and running.
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Recent Posts

How to Measure the Impact of Continuous Improvement

April 3, 2026

Most organizations that invest in continuous improvement believe it's working. Fewer can prove it. The gap between "we think this is...

5 Principles of High-Reliability Organizations, Explained

March 25, 2026

Summary

High-reliability organizations (HROs) operate in high-risk environments yet consistently achieve exceptional safety and...

HRO

How CI and OpEx Leaders Use Hoshin Kanri to Drive Organizational Alignment

July 2, 2025

We are fortunate enough to get to spend a lot of time chatting with customers and other organizations that are interested in continuous...

How to Identify and Eliminate the 8 Wastes of Lean

March 25, 2026

Summary

Waste exists in every business, often hidden within daily operations. The 8 wastes of Lean—defects, transportation, waiting,...

Continuous Improvement Leadership Quotes: Inspiring Change and Growth | KaiNexus

March 24, 2026

Leaders driving continuous improvement know that the right words at the right moment can shift how a team thinks about change. Whether...

How to Use the Baldrige Framework to Achieve Performance Excellence

March 24, 2026

The urgency to improve organizational performance is at an all-time high. Today’s customers expect more value for every dollar,...

Key Objectives and Activities for Each Step of DMAIC

April 3, 2026

DMAIC (Define, Measure, Analyze, Improve, Control) is a data-driven, structured, customer-centric problem-solving methodology. Each phase...

The 7 Steps of Hoshin Kanri (or Hoshin Planning)

March 26, 2026

The process you use to develop your strategic plan is as important as the plan itself. Many organizations adopt Hoshin Kanri -- also called...

PDSA Quality Improvement: A Scientific Method of Change

July 10, 2024

Dr. W. Edwards Deming is considered by many to be the father of modern quality improvement. Among other important insights into how...