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Greg Jacobson

Dr. Greg Jacobson is the CEO and Co-founder of KaiNexus. Passionate about addressing operational inefficiencies, Greg leverages his extensive background in emergency medicine and process improvement to develop software to drive innovation and improvement in every industry. Greg earned a Bachelor of Science in Biology from Washington University in St. Louis in 1997, followed by his Doctor of Medicine from Baylor College of Medicine in 2001. He then completed his residency in Emergency Medicine at Vanderbilt University Medical Center, where he subsequently joined the faculty. During his tenure at Vanderbilt, Greg was introduced to kaizen and Lean business management practices. He immediately realized the importance of these improvement methodologies in improving operations in the emergency department and beyond. This insight ultimately led to the creation of KaiNexus in 2009. In addition to his role at KaiNexus, Greg co-authored the influential work Kaizen: A Method of Process Improvement in the Emergency Department, published in Academic Emergency Medicine. Outside of KaiNexus, Greg enjoys quality time with his wife, daughter, and two Labrador Retrievers, and finds relaxation in playing the guitar and running.
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Recent Posts

The Baldrige Framework: A Guide for Practitioners

May 14, 2026

The urgency to improve organizational performance is at an all-time high. Today’s customers expect more value for every dollar,...

Key Objectives and Activities for Each Step of DMAIC

April 3, 2026

DMAIC (Define, Measure, Analyze, Improve, Control) is a data-driven, structured, customer-centric problem-solving methodology. Each phase...

The 7 Steps of Hoshin Kanri (or Hoshin Planning)

March 26, 2026

The process you use to develop your strategic plan is as important as the plan itself. Many organizations adopt Hoshin Kanri -- also called...

PDSA Quality Improvement: A Scientific Method of Change

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Dr. W. Edwards Deming is considered by many to be the father of modern quality improvement. Among other important insights into how...

The Benefits of Using an X-Matrix for Strategy Deployment

March 26, 2026

Hoshin Kanri, sometimes called "strategy deployment", is an approach that helps companies achieve breakthrough goals over a three to...

Control Charts and Why Donald Wheeler Calls Them Something Else

May 14, 2026

Donald J. Wheeler, Ph.D. is a world-renowned expert in statistical methods and continuous improvement. He's worked with W. Edwards Deming...

What is the best way to become more effective at work?

December 19, 2022

The internet is full of blog posts with productivity tips and advice about how to work smarter, not harder. There’s a lot of useful...

Do You Need PPM or Continuous Improvement Software?

May 10, 2022

There are several technology solutions designed to help companies accelerate improvement initiatives and support business process...

Lean Management System: Principles and Software Tools

May 3, 2022

Organizations have adopted the Lean methodology worldwide to improve work processes, reduce waste, and achieve overall performance...