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KaiNexus Blog

Everything Continuous Improvement

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Jake Sussman

Jake Sussman is the Director of Customer Experience at KaiNexus. He enjoys working with customers, helping them get the most out of the KaiNexus platform while building cultures of continuous improvement. When he's not at work, Jake enjoys playing golf and spending time with his wife and one year old son.
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Recent Posts

Turning a Project Management Office & Continuous Improvement into an Innovation Team

Posted by Jake Sussman

Mar 8, 2017 8:19:00 AM

We love highlighting Lean success stories here at KaiNexus and so we were very excited when Erin Edwards, Continuous Improvement Manager at Four Seasons Produce agreed to host a webinar with us to highlight their success turning a Project Management Office (PMO) into an “Innovation Team.” Edwards is a certified Project Management Professional (PMP) with experience in both project management and continuous improvement and had been working with Four Seasons Produce for about five years when the webinar took place.

The webinar, Turning Continuous Improvement and a PMO into an Innovation Team, was hosted by our Vice-President of Improvement & Innovation Services, and founder of LeanBlog.org, Mark Graban. You can watch the full recorded webinar here. 

Four Seasons Produce is a full-service wholesale distributor and supplier of fresh organic, local, and conventional produce, which they supply to organic markets, food co-ops, independent retailers, chain stores, juice bars, and other produce buyers in the Mid-Atlantic and Northeast regions.

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Celebrating their 40th anniversary this year, Four Seasons Produce is growing; its 262,000 square foot warehouse in Ephrata Pennsylvania underwent a major expansion last year, which added space to both the warehouse and truck garages for their vehicle fleet.  

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Topics: Customer Testimonials, Webinars

Continuous Improvement in Higher Education

Posted by Jake Sussman

Feb 7, 2017 8:20:00 AM

An increasing number of institutes of higher education are introducing the principles of Lean and other continuous improvement methodologies in order to improve efficiency and operational effectiveness. This might be surprising - even a bit controversial - in a sector that doesn’t produce products per se, but the underlying principles of respect for people, incremental change, and the elimination of processes and activities that do not add value absolutely have a place in an educational environment. In higher education, there is an interesting coalition of students, faculty, administrators, public officials and potential employers that all have a stake in achieving the best possible outcomes.

Continuous improvement principles and practices can be applied to both academic services and administrative processes. It is an effective way to address new demands on colleges and universities including responding to heightened expectations and reigning in rising costs. Organizations may have a cohesive approach to improvement across the institution or they may choose to implement programs at the department or unit level.

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Topics: Spread Continuous Improvement