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JJ Puentes

Recent Posts

The Urgent Need for Empathy In the Workplace

February 16, 2021

Empathy is the ability to understand someone else’s feelings. It is a prerequisite for compassion. In 2021, compassion is in more demand...

The Six Big Losses in Automotive Manufacturing

January 19, 2021

In automotive manufacturing, there are several things you can take for granted; unfortunately, some are unwelcome. The Six Big Losses are...

Optimizing Outcomes: Quality Improvement Software for Healthcare

June 5, 2023

While the quality of care and the patient experience has long been a top priority for healthcare organizations, increasingly they are...

The Lessons We’re Thankful For This Year

November 24, 2020

As the Thanksgiving holiday approaches in this most difficult year, it is undeniably human to focus on all that is lost. The toll of this...

Top 10 Techniques for Encouraging Workplace Innovation

October 27, 2020

Innovation in the workplace not only helps companies stay competitive and profitable, but they are also happier workplaces, with...

5 Ways To Accelerate The Pace of Change

August 25, 2022

McKinsey and Company, one of the country’s leading management consultancies, reports that up to 70% of systemic change programs fail to...

7 Habits of Highly Effective Kaizen Thinkers

August 11, 2020

The practice of Kaizen is not about a particular way of performing business operations or even a specific approach to process improvement....

The Improvement Project Version of 20 Questions

June 3, 2020

I'm sure you've all played the game 20 questions. The goal of the traditional parlor game is to uncover an object chosen by one player by...

How to Hold Effective Huddle Meetings via Video

April 10, 2020

The number of people who work from home has been growing at a steady pace for years. Widespread high-speed internet access and a ton of new...