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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Gemba Walk Essentials: What, Why, and How

September 11, 2017

If you are thinking about adding the practice of Gemba Walks to your continuous improvement strategy, or if you are simply wondering, “What...

Why We Care So Much About Continuous Process Improvement

January 18, 2024

In the competitive landscape of today's business world, organizations face constant pressure to deliver superior products and services...

Insights into Tech and Healthcare from General Assembly Austin

February 11, 2020

Last night, our CEO and Co-Founder Dr. Greg Jacobson was invited to host a panel at the General Assembly Tech and Healthcare event in...

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Ideas for Spreading Improvement from Our Lady of the Lake Hospital

July 31, 2017

Here at KaiNexus, we often get a peek into some of the truly remarkable improvement initiatives and work that organizations undertake to...

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Enhancing the Power of Idea Boards with Improvement Software

July 28, 2017

Idea boards have been used for quite some time now as a way to engage staff in continuous improvement. They're an excellent improvement on...

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Strength in Numbers: Improving from the Bottom-Up [Webinar Preview]

July 26, 2017

I was so excited to do this podcast interview with Mark Graban about tomorrow's webinar, I just had to share it with you all here on the...

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From the Model A to the Model 3: The Cost of Failing to Improve

October 11, 2023

The definition of opportunity cost is "a benefit that a person could have received, but gave up, to take another course of action. Stated...

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How Lean Coaching is Different for Bottom-Up Improvement

July 18, 2017

A sustainable culture of continuous improvement needs five things: bottom-up improvement, top-down improvement, strategy deployment,...

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The Trick to Implementing Efficient Bottom-Up Improvement

July 6, 2017

Organizations all over the world, in almost every industry, are turning to continuous improvement software to solve their most challenging...