Maggie Millard
Recent Posts
A Preview of Next Week's Webinar: The Nexus of Lean & Zen
August 28, 2026Recently, Mark Graban, VP of Innovation and Improvement Services interviewed next week's webinar presenter Kevin Meyer, on the KaiNexus...
Common Conceptions that Hinder Continuous Process Improvement
August 29, 2026I’ve been sitting here for five minutes debating with myself over whether to title this blog “Common Conceptions that Hinder Continuous...
Introducing KaiNexus Kiss: The Relationship Add-On
April 1, 2017Years ago, at the first KaiNexus User Conference, I had a conversation with one of our customers (shout out to the awesome Chris Luckett...
The Top Ten Worst Things You Could Do on a Gemba Walk
March 26, 2026Gemba walks can be one of the most enjoyable and powerful learning opportunities for leaders. They can also backfire -- creating tension...
The Value of Lean in Professional Services Firms
August 29, 2026While the legal profession is considered one of the oldest, dating back to Roman times, as Karen and David Skinner pointed out in a recent ...
Using Technology to Target the 8 Wastes of Lean
August 29, 2026Lean organizations target 8 types of waste in an effort to create the perfect flow of value to the customer. Ideally, no resources are used...
A Patient Safety Week Reminder About Continuous Improvement
August 29, 2026In the United States, multiple estimates say over 100,000 people die each year in hospitals as a result of medical errors. There are an...
Previewing How to Coach for Creativity and Service Excellence
August 29, 2026On March 28, KaiNexus will be hosting a webinar with Karyn Ross, who recently published the Shingo Award-winning book The Toyota Way to...
Incident Reporting is Only the Beginning
August 29, 2026Have you seen the LifeLock commercial about the bank robbery? A group of robbers comes in with baseball bats and demand that everyone get...

