Driving Process Improvement in an Information Systems Department
September 11, 2015I wanted to share with you a story that I heard for the first time in a webinar presented by Jason Coons, the Director of Process...
Lessons on Kaizen from a Grand Canyon River Trip
September 10, 2015In July 2015, Mark Jaben had the opportunity to be part of a private permit 16 person, 16 day river trip on the Colorado River through the...
The Relationship Between a Pirate and an Electronic Suggestion Box
September 10, 2015One of the most iconic dastardly deeds associated with pirates is the act of making someone walk the plank. With each step the poor...
How Catchball is (a bit) Like Parenting
September 9, 2015When my daughter was in elementary school, every weekday morning, I would drive her to the daycare center located on the site of the...
United Airlines Makes an Incremental Improvement Worth $20 Million
October 11, 2023The airline industry reported record profits of over $5 billion in the second quarter of 2015. United Continental Holdings reported its...
What Makes a Great Leader, According to Clif Bar CEO
September 4, 2015
It Would Be More Newsworthy if an Electronic Suggestion Box DID Work
September 7, 2015Thanks to an automated Google alert that I get on the topic of "suggestion box," I see a news article or blog post almost daily about the...
Why and How to Capture Continuous Improvement Data
September 3, 2015One of the core principles of continuous improvement is that decisions are made based on data. Practitioners don’t just rely on anecdotal...
How to Evaluate PDSA Software: 5 Questions to Ask
September 3, 2015Choosing business software is challenging, but usually you have some experience with similar technology so you have a baseline to work...
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