When people talk about business process improvement, the conversation can get very far into the weeds quickly. There are several overarching approaches to business management like Six Sigma and Lean, and then there are more acronyms describing tools and techniques then you can shake a stick at. We’re not putting them down. DMAIC, PDSA, 5S, 5G, 5W1H, 4M1D, and all the rest are really effective ways to structure improvement and problem-solving. However, if you are new to the notion of process improvement, we don’t blame you if you find the jargon confusing. We’re probably guilty of getting too technical too quickly in this space from time to time, so today we’re going to keep it simple and ban the industry terms.
You don’t have to be a continuous improvement black belt to begin implementing positive change in your organization. Here are a few process improvement examples that are good starting points.