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KaiNexus Blog

Everything Continuous Improvement

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Jeff Roussel

As the Vice President of Sales at KaiNexus, Jeff Roussel is responsible for all aspects of sales and leads. He is fanatical about building a team that demonstrates the business value and fit of the KaiNexus solutions. With more than 15 years of sales and leadership experience in enterprise software, Jeff brings a wealth of guidance to our growing company and market. Prior to KaiNexus, Jeff was one of the first enterprise directors at Spredfast, helping organizations create great social media experiences for their customers. Previously, he was a sales engineer and an account executive at Invodo and Postini, the latter of which was acquired by Google in 2007. Jeff also maintains a position on the board of advisors for the Austin-based social media agency Social Distillery. A Texan by choice, Jeff maintains his Louisiana roots with a love of cooking, and he spends his free time with his wife and three step-kids. Jeff has an MBA from St. Edwards University in Austin and a bachelor of science from LSU.
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Recent Posts

Continuous Improvement in Golf [COVID-19]

Posted by Jeff Roussel

Apr 1, 2020 10:00:00 AM

This post is about improvement and its role in a crisis. But I’m choosing a subject matter that has nothing to do with essential services. I realize that everyone has something they really miss about the way the world worked before this crisis became such a battle. 

For me, I really miss sports. 

I grew up playing sports, and they are still a big part of my exercise routines to this day. I have a few teams that I have rooted for since I was young - LSU Tigers, New Orleans Saints, and the Atlanta Braves. 

Growing up, one of my clearest memories was watching the Saints play during Sunday lunch as a family, and even today, my entire family wears purple and gold everywhere we go. Heck, I still remember when the cable company trenched our backyard in the early 80s and TBS showed almost every Braves game.

More than anything though, I miss watching my children (and children everywhere) compete. My family has progressed through baseball, soccer, basketball, golf, and volleyball, and I can certainly attest that watching children compete is one of the purest forms of both anxiety and joy there is. Sports represent some of the best memories of my life, and I’m looking forward to a day when sports can be played freely and joyously again.

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21 Employee Engagement Activities that Work

Posted by Jeff Roussel

Mar 6, 2020 4:35:05 PM

Whether your company has 10 employees or 10,000, coming up with ideas to keep everyone connected and engaged can be a challenge. It’s easy to fall back on the same old employee engagement programs, but they tend to lose their effectiveness with too much repetition. Don’t worry; we’ve got your back. Here are 21 employee engagement activities you can use as inspiration.

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Topics: Employee Engagement

Checklist for Planning an Awesome Kaizen Event

Posted by Jeff Roussel

Feb 12, 2020 8:55:43 AM

Kaizen events are an effective tool for harnessing the innovative ideas and creativity of your workforce to implement rapid improvement in a specific area of the organization. In the literature about Kaizen events, a lot of emphasis is put on the event itself, but we have found that often the difference between success and failure is actually the pre-event planning phase. Here are some critical items that should be part of your event preparation.

 

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Topics: Kaizen

5 Easy Improvement Ideas to Get Ready for 2020

Posted by Jeff Roussel

Dec 27, 2019 11:14:00 AM

I’m not sure about you, but at this time of the year, I don’t feel like tackling any major new projects. There seem to be a ton of interruptions, people are in and out of the office, and it is just harder to focus with holiday thoughts on the brain. On the other hand, these next couple of weeks present an opportunity to do a few self-contained improvement projects that can tee up 2020 and help you enjoy the holidays knowing you’re ready to rock the new year.

Here are a few ideas. If you tackle any one of them, you’ll feel like you’ve accomplished something useful amid all of the year-end excitement.

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Topics: Daily Improvement, Improvement Culture, Improvement Process

What is Project Management Body of Knowledge (PMBOK®)?

Posted by Jeff Roussel

Oct 30, 2019 2:05:33 PM

People have been managing projects in business for as long as there have been businesses. Project management is necessary for organizations of all types and sizes, whether it is formally recognized or not. But for complex organizations and those where the outcomes are high stakes, like healthcare, applying a standard for project management and professionalizing the role of project manager helps improve results.

Project management, as a practice, is now seen across the globe as a strategic competency, a career path, and a worthwhile investment for training and education.

A Guide to the Project Management Body of Knowledge (PMBOK® Guide) is the Project Management Institute’s flagship publication. The guide lays out well-proven, consensus-based practices that are widely used. The publication, which was first released in 1996, is now in its 6th edition.

The PMBOK® Guide is developed by active project management practitioners and subject matter experts. The project management community reviews it before it is released to make sure it continuously reflects the current state of the profession.

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Easy-to-Try Process Improvement Examples

Posted by Jeff Roussel

Jul 10, 2019 7:32:00 AM

When people talk about business process improvement, the conversation can get very far into the weeds quickly. There are several overarching approaches to business management like Six Sigma and Lean, and then there are more acronyms describing tools and techniques then you can shake a stick at. We’re not putting them down. DMAIC, PDSA, 5S, 5G, 5W1H, 4M1D, and all the rest are really effective ways to structure improvement and problem-solving. However, if you are new to the notion of process improvement, we don’t blame you if you find the jargon confusing. We’re probably guilty of getting too technical too quickly in this space from time to time, so today we’re going to keep it simple and ban the industry terms.

You don’t have to be a continuous improvement black belt to begin implementing positive change in your organization. Here are a few process improvement examples that are good starting points.

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Topics: Improvement Process

Does Putting Your Employee Suggestion Box Online Help?

Posted by Jeff Roussel

Jun 12, 2019 8:21:00 AM

These days just about everything is online and connected. I got a new emersion circulator to make sous vied meals; it’s controlled by an app on my phone. That’s awesome. It’s no wonder that HR leaders in almost every industry are looking for ways to move previously analog tasks into the digital age. The employee suggestion box is no exception. There are a bunch of ways to put it online from software built for that purpose to anonymous surveys and submission forms. But does it help? Does moving the suggestion box to the cloud result in better ideas? Do employees feel more heard?

For the leaders we’ve spoken with, the answer is no. Removing the steps of walking to a box, jotting down the suggestion, and dropping it in often does result in more suggestions initially. Requiring specific fields to be completed can increase the quality of the recommendations in the beginning, but the improvements are generally short-lived. People soon begin to ignore the link or icon, just like they ignored the physical box.

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Topics: Suggestion Systems

What to Look for in an Event Reporting System

Posted by Jeff Roussel

May 15, 2019 7:45:00 AM

Event reporting, also known as incident reporting, got its start in aviation and healthcare, two types of organizations that are considered high-reliability organizations. It makes sense if something goes wrong with an airplane, or there is a medical error, lives are on the line, and it is essential that the error never occurs again.

Today, organizations of all types are adopting the attitude that a problem should never happen more than once. Many are implementing technology to help teams achieve this reality. Lots of providers claim to have support for event reporting, but not everyone has all of the capabilities necessary for it to be effective.

Here are the features that we consider essential when evaluating event reporting solutions.

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Topics: Change Management Software, Continuous Improvement Software

Common Excuses for Neglecting the Continuous Improvement Cycle

Posted by Jeff Roussel

Apr 3, 2019 7:43:00 AM

Every business leader we talk to says that they would like to achieve continuous improvement. We’ve never heard one yet say, “Nah, who needs that?” But, strangely, not every organization has implemented a structure to support improvement or worked to develop a culture that values it.

That seems odd, right?

It turns out that this isn’t the result of leaders who are stupid or lazy. There are a lot of ways to rationalize against the effort and investment it takes to make using a continuous improvement cycle part of everyday operations. But if you press on these ideas a bit, you’ll find that they deflate under pressure. Here are a few that we see quite a bit.

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Topics: Improvement Process, Improvement Methodology, DMAIC

What Other Industries Have Learned from Lean Manufacturing

Posted by Jeff Roussel

Mar 26, 2019 7:11:00 AM

Lean manufacturing is a business methodology that is based on tools and techniques implemented at Toyota in their post-WWII efforts to improve the quality of its automobiles. They called it simply "The Toyota Production System" and “The Toyota Way.” Other manufacturers recognized the success the company enjoyed and applied the approach. Visits to Toyota to observe Lean manufacturing in action are common to this day.

The beauty of Lean is that it can be applied to almost any type of organization. Its pillars of continuous improvement and respect for people are universally relevant. Today, Lean is used in healthcare, high-technology, construction, education, services, and government.

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Topics: Lean, Daily Lean Management

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