Quality Assurance vs. Quality Control: Five Differences
June 22, 2023People often use the terms quality assurance and quality control interchangeably. However, although they are similar, there are essential...
How to Become a Better Leader by Improving Processes
April 21, 2022Many books and articles about good leadership focus on interpersonal relationship skills like communication, humility, and empathy. Of...
Patient Safety, Just Culture, and the Nursing Profession after the RaDonda Vaught Conviction [Webinar Transcript]
April 20, 2022We recently had Mark Graban, Senior Advisor at KaiNexus, Dr. Greg Jacobson, CEO of KaiNexus, Kelley Reep, Clinical Nurse Specialist,...
Unlocking Excellence: How to Improve Quality of a Process
June 5, 2023When we talk with people who are interested in implementing a program for continuous quality improvement, one of the biggest challenges...
The Importance of Refueling at the Gemba
April 14, 2022Continuous improvement work cannot exist in a vacuum. In order for the fire of change to burn hot and bright, it needs a fuel source. The...
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What Is a Kanban Board? How It Works, Why It Matters, and When to Go Digital
April 3, 2026In the years after World War II, Toyota executives noticed something about American grocery stores. Shelves weren't stocked on a...
Hype Innovation with the Best Idea Management Software
March 29, 2022Businesses increasingly turn to idea management tools to capture, manage, measure, and reward employee recommendations for positive change....
What is a Kaizen Event and What Makes Them So Effective?
March 26, 2026Kaizen events are intensive, short-term improvement initiatives that bring teams together to solve specific problems within 3-5 days. These...
The Total Quality Management (TQM) Improvement System
March 24, 2026Dr. W. Edwards Deming was a foundational influence on what became Total Quality Management, though the system draws from multiple thinkers,...
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