Change Fatigue Is Real -- Here's How to Run Experiments Without Burning People Out

Continuous improvement asks people to change how they work. Not once -- continuously. New standards, new processes, new tools, new ways...

What Is a Target Condition (and Why Your Improvement Work Needs One)?

Ask a team what they're working on improving, and you'll usually get a metric. Reduce wait times by 15%. Increase first-pass yield to 98%....

Voice of the Customer in Continuous Improvement: Are You Listening or Assuming?

Every organization thinks it understands its customers. Most are working from a mix of outdated assumptions, secondhand reports, and the...

Systems Thinking for Continuous Improvement: Seeing Beyond Your Own Process

Most improvement work starts with a process someone can see: the steps their team follows, the metrics on their board, the problems in...

Don't Launch to Everyone at Once: The Case for Piloting Change with Willing Adopters

Lynn Kelley had rolled out big organizational changes across 32 countries at Textron. She'd worked with Bell Helicopter, Cessna Aircraft,...

Second-Order Effects: Why Your Improvement Made Someone Else's Job Harder

You finish the project. The numbers look good. Your process is faster, your team is relieved, and you move on to the next thing. Then,...

Why Improvement Programs Stall -- and the Leadership Behaviors That Restart Them

Webinar preview

Most CI and operational excellence leaders have lived this. The strategy is sound. The methodology is in place. People have...

"We're the Kind of Organization That...": Why Identity Beats KPI Targets for Sustaining Improvement

There's a phrase that Greg Jacobson, CEO of KaiNexus, uses that sounds like a minor word choice but functions as a completely different...

Are You Solving the Right Problem? The Most Common (and Costly) Mistake in Continuous Improvement

Every improvement program has a version of this story. Someone identifies a change they want to make. They build the business case, get...