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KaiNexus Blog

Everything Continuous Improvement

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Lisa Hanna

I first recognized the importance of CE after spending a few short weeks in my first role on a Customer Success team. I could immediately see the value that customers received from interactions with their account manager. Having a CE team in a SaaS company, at this point, is basically a necessity, as it serves as one of the main drivers of customer happiness, product adoption, and brand reputation. The way I see it, CE serves as the 'face' of the company, and if we want customers to love a brand, we have to make it personal.
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A Gemba Walk Checklist for Lean Leaders

Posted by Lisa Hanna

Aug 15, 2018 8:10:00 AM

Most leaders dedicated to continuous improvement focus on performance indicators that can be measured and rightly so. We look at cost, production speed, error rates, customer satisfaction scores, and other quantifiable business metrics to identify opportunities for improvement and to assess the impact of any changes that we implement. However, there are some things that can’t be measured – process problems or improvement opportunities that you have to see with your own eyes to understand. For those, there are Gemba Walks.

Gemba means “the real place” in Japanese. During a Gemba walk, the leader goes to the place where work is performed to gain first-hand insight into the target process. Unlike the practice of Management By Walking Around, Gemba walks are structured and performed with intention.

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Topics: Gemba Walk

Using Hoshin Kanri to Align & Coordinate Lean Strategy [WEBINAR]

Posted by Lisa Hanna

Jul 27, 2018 8:11:00 AM

Also known as “strategy deployment,” Hoshin Kanri aligns an organization’s functions and activities within its strategic objectives. The collaborative learning method and resource development system allows organizations to leverage their scarce resources.

KaiNexus sat down with Craig Vercruysse and Joanna Omi—Partner and Consulting Director, respectively, at Moss Adams—to discuss how they’ve used Hoshin to get their clients aligned and help fuel their performance. You can view the full webinar here. 

 

Using Hoshin Kanri to Align and Coordinate Your Lean Strategy

In this webinar you will learn:

  • How the Hoshin practice evolves over time
  • When to use an X-Matrix vs. an A3 
  • The relationship between visual management and Hoshin Kanri
  • The relationship between developing people and the must-do, can’t fail few Hoshins

 

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