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Lisa Hanna

I first recognized the importance of CE after spending a few short weeks in my first role on a Customer Success team. I could immediately see the value that customers received from interactions with their account manager. Having a CE team in a SaaS company, at this point, is basically a necessity, as it serves as one of the main drivers of customer happiness, product adoption, and brand reputation. The way I see it, CE serves as the 'face' of the company, and if we want customers to love a brand, we have to make it personal.
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Recent Posts

Improve DMAIC Process Results with Improvement Software

June 11, 2019

DMAIC is a widely used structured process improvement technique developed at Motorola in the 1980s. It is popular among organizations that...

What is Visual Project Management?

May 31, 2019

Howard Earl Gardner is an American developmental psychologist and the former John H. and Elisabeth A. Hobbs Professor of Cognition and...

The Lean Manufacturing Cheat Sheet

April 30, 2019

I created dozens of cheat sheets during my high school and college career. Don’t worry; I didn’t use them to cheat on the test. I found...

How Change Management Software Promotes Innovation

March 4, 2019

Agility is perhaps one of the most essential qualities of successful modern companies. The ability to adapt to changing marketing...

Common Questions About the Hoshin Kanri X-Matrix

January 23, 2019

Strategy deployment is arguably the most crucial responsibility of business executives. Setting the direction for the organization and...

A Gemba Walk Checklist for Lean Leaders

April 17, 2019

Most leaders dedicated to continuous improvement focus on performance indicators that can be measured and rightly so. We look at cost,...

Using Hoshin Kanri to Align & Coordinate Lean Strategy [WEBINAR]

July 27, 2018

Also known as “strategy deployment,” Hoshin Kanri aligns an organization’s functions and activities within its strategic objectives. The...

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