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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

What is Kaizen? A Mindful System of Quality Improvement

March 21, 2022

We’ve written quite a bit about the definition of Kaizen, but today, I thought it would be an interesting challenge to reflect on how I...

How to Leverage Process Behavior Charts: Webinar Recap

March 15, 2022

We had the honor of hosting a webinar with our Senior Adviser, Mark Graban, author of Measures of Success: React Less, Lead Better, Improve...

Idea Board Software Accelerates Innovation & Engagement

March 10, 2022

Idea boards are a helpful visual management technique. They help keep improvement work front and center and make it easy for everyone to...

The Agile Project Management Approach to Value Delivery

March 1, 2022

Agile project management is an iterative philosophy that focuses on delivering value frequently and getting quick feedback from internal...

How to Implement a Successful Lean Training Program

February 3, 2022

More and more companies embrace the Lean methodology for continuous improvement and waste reduction. Whether your organization is new to...

Everything About Lean Product Management

June 22, 2023

Product managers fulfill a critical role in translating customer needs into product features and improvements. Unfortunately, often...

How Leaders Can Reap the Potential of Lean Innovation

June 22, 2023

When many people think about Lean processes and management, they assume that the goal is to optimize each process with a step-by-step...

The Development & Use of the PDSA Cycle of Improvement

January 20, 2022

The PDSA cycle is a popular approach to process improvement because of its simultaneous simplicity and effectiveness. Although it started...

What is Policy Deployment and How To Reach True North

December 29, 2021

Policy deployment, known in Lean circles as Hoshin Kanri or Strategy Deployment, is a technique for ensuring that an organization's...