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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Leadership Techniques for Overcoming Resistance to Change

August 25, 2022

People like to joke that the only things that never change are death and taxes, but that's just not true. If it were, you would never hear...

The Art of How to Ask Good Coaching Questions

June 22, 2023

Today we are bringing you another recap of a presentation from the 2019 KaiNexicon event. We were delighted to draw together leaders and...

Why is Kaizen Such a Popular Name for Sushi Restaurants?

November 29, 2019

The Sacramento area is home to a small chain of sushi restaurants called Mikuni. The downtown location is a favorite of politicians and...

Did Microsoft Hack Employee Productivity with a 4 Day Work Week?

November 25, 2019

By now, you’ve probably heard of Microsoft’s experiment with a four day work week in Japan. The trial program, which saw offices closed...

Celebrating Mary Greeley Medical Center

November 22, 2019

I'm taking a break from our regular stream of improvement methodology and software blog posts to celebrate the success of one of our oldest...

No Topic Here

4 Big Improvement Ideas to Set the Stage for Success in 2020

November 11, 2019

It seems like every year goes by faster than the last. I keep making plans to work on my summer tan, and suddenly, it's November. The...

Should Lean Tools Be Used for Every Improvement?

October 14, 2019

Kaizen and the Art of Kintsugi: Redefining Perfection

August 21, 2019

As regular readers of this blog know, many of the ideas and practices that guide the modern continuous improvement movement have their...

French Fries and the Culture Imperative

August 8, 2019
“Culture isn’t just on aspect of the game – it is the game. In the end, an organization is nothing more than the collective capacity of...