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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Kaizen and the Art of Kintsugi: Redefining Perfection

August 21, 2019

As regular readers of this blog know, many of the ideas and practices that guide the modern continuous improvement movement have their...

French Fries and the Culture Imperative

August 8, 2019
“Culture isn’t just on aspect of the game – it is the game. In the end, an organization is nothing more than the collective capacity of...

How’s Your Lean Software Implementation Working Out?

July 23, 2019

We’re not going to lie. Implementing any kind of software solution in an organization is not easy. First, you must make sure you select a...

5 Pillars of an Effective Employee Engagement Strategy

April 18, 2024

When we sit down with a prospective client, we find it is very important to understand the challenges the organization is facing and their...

More Brilliantly Simple Continuous Improvement Techniques

July 4, 2019

A while back, we wrote about some continuous quality improvement techniques that we love because they are easy but powerful. One of the...

Problem Solving at Cleveland Clinic

June 14, 2019

I'm well into day two of the Lean Healthcare Transformation Summit in Washington D.C., and while there are 8 breakout sessions to choose...

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Tiered Daily Huddles at Cleveland Clinic

June 29, 2020

I'm eagerly awaiting the start of a presentation by Cinnamon Dixon, the Director of Continuous Improvement at Cleveland Clinic, about their...

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Real-Time Lessons Learned from John Toussaint

February 11, 2020

I'm here at the 2019 Lean Healthcare Transformation Summit in a keynote with John Toussaint, MD, the Executive Chairman of the Board at...

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How to Evaluate Visual Project Management Tools

June 13, 2019

We’ve received a bunch of responses to our recent posts about visual project management. Many of our readers have shared their stories...