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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

More Brilliantly Simple Continuous Improvement Techniques

July 4, 2019

A while back, we wrote about some continuous quality improvement techniques that we love because they are easy but powerful. One of the...

Problem Solving at Cleveland Clinic

June 14, 2019

I'm well into day two of the Lean Healthcare Transformation Summit in Washington D.C., and while there are 8 breakout sessions to choose...

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Tiered Daily Huddles at Cleveland Clinic

June 29, 2020

I'm eagerly awaiting the start of a presentation by Cinnamon Dixon, the Director of Continuous Improvement at Cleveland Clinic, about their...

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Real-Time Lessons Learned from John Toussaint

February 11, 2020

I'm here at the 2019 Lean Healthcare Transformation Summit in a keynote with John Toussaint, MD, the Executive Chairman of the Board at...

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How to Evaluate Visual Project Management Tools

June 13, 2019

We’ve received a bunch of responses to our recent posts about visual project management. Many of our readers have shared their stories...

Framed to Fit: Why Managers Endorse Ideas

June 5, 2019

Dr. Ethan Burris is a Professor of Management and the Chevron Centennial Fellow at the McCombs School of Business at the University of...

6 Tips for Crowdsourcing Innovation Ideas

May 23, 2019

When we ask people about innovation, they usually leap to radical breakthroughs like self-driving cars, alternative energy sources, or...

When Being Right is the Wrong Strategy for Change

May 16, 2019

Frequent readers of this blog are probably familiar with Mark Graban. Mark has been an enormous contributor to the ideological foundation...

What Happens When You Take a Kaizen Approach to Improvement?

February 11, 2020

In my opinion, Kaizen is one of the most brilliantly simple, yet powerful business philosophies there is. Translated from Japanese, it...