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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

Leadership Lessons from Motivational Interviewing

February 11, 2020

One of the things we love doing most is providing the continuous improvement community with more resources and opportunities to learn. Our ...

What Do Lean and Improv Have In Common?

December 9, 2019

“Yes, and” - A shorthand phrase that means to first accept the current reality as it is, and then to make a decision and build something...

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The Art of How to Ask Good Coaching Questions

June 22, 2023

Today we are bringing you another recap of a presentation from the 2019 KaiNexicon event. We were delighted to draw together leaders and...

Why is Kaizen Such a Popular Name for Sushi Restaurants?

November 29, 2019

The Sacramento area is home to a small chain of sushi restaurants called Mikuni. The downtown location is a favorite of politicians and...

Did Microsoft Hack Employee Productivity with a 4 Day Work Week?

November 25, 2019

By now, you’ve probably heard of Microsoft’s experiment with a four day work week in Japan. The trial program, which saw offices closed...

Celebrating Mary Greeley Medical Center

November 22, 2019

I'm taking a break from our regular stream of improvement methodology and software blog posts to celebrate the success of one of our oldest...

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4 Big Improvement Ideas to Set the Stage for Success in 2020

November 11, 2019

It seems like every year goes by faster than the last. I keep making plans to work on my summer tan, and suddenly, it's November. The...

Should Lean Tools Be Used for Every Improvement?

October 14, 2019

Kaizen and the Art of Kintsugi: Redefining Perfection

August 21, 2019

As regular readers of this blog know, many of the ideas and practices that guide the modern continuous improvement movement have their...