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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

Driving Transformation: Unleashing the IHI Model for Improvement

April 3, 2026

The Institute for Healthcare Improvement (IHI) Model for Improvement is a straightforward approach that many organizations use to structure...

Virtual Improvement FAQs

January 26, 2021

When the COVID-19 pandemic first struck the US at scale in March of 2020, many organizations scrambled to transition to a remote work...

Improvement Software Rollout: How to Overcome Resistance to Change

December 21, 2020

By the time an organization invests in software technology to support continuous improvement, they've usually embraced the idea that...

6 Steps to Improvement in Manufacturing

June 9, 2021

One of the most important responsibilities of managers in manufacturing environments is to contain costs. The most obvious cost to...

Improvement Culture: 4 Signs of Trouble

October 14, 2020

Modern leaders are fortunate to have a host of proven continuous improvement tools like DMAIC, Standard Work, kanban, Hoshin Kanri, and...

25 Kaizen Quotes to Inspire Continuous Improvement

April 3, 2026

The right quote at the right moment can reframe how someone thinks about improvement. Not because the words are magic, but because they...

What it Takes to Receive the Leapfrog Top Hospital Award

September 8, 2020

The Leapfrog Group is a nonprofit organization founded in 2000 by large employers and other purchasers of healthcare concerned with quality...

Study Finds that COVID-19 is Harming Workers' Mental Health

July 14, 2020

If you find that you don't have the energy for activities that you once enjoyed or you are overreacting to small irritants, you are not...

When Zero is the Only Acceptable Goal

June 23, 2020

The Utah Department of Transportation has an audacious goal. Zero fatalities. According to its website, “Zero Fatalities is all about...