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Maggie Millard

As the VP - KaiNexus, Head of Customer Experience, Maggie educates the continuous improvement community, KaiNexus customers, executives, managers, and staff in just about every industry you can think of about improvement principles and KaiNexus' continuous improvement software. Her desire to improve the American healthcare system combined with a love of spreading knowledge to the far reaches of the internet inspires her work with KaiNexus every day. Maggie graduated from the College of William and Mary in 2010 with a BA in History. She spends her free time hanging out with her two kids and furbabies in the mountains of Virginia.
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Recent Posts

Problem Solving at Cleveland Clinic

June 14, 2019

I'm well into day two of the Lean Healthcare Transformation Summit in Washington D.C., and while there are 8 breakout sessions to choose...

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Tiered Daily Huddles at Cleveland Clinic

June 29, 2020

I'm eagerly awaiting the start of a presentation by Cinnamon Dixon, the Director of Continuous Improvement at Cleveland Clinic, about their...

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Real-Time Lessons Learned from John Toussaint

February 11, 2020

I'm here at the 2019 Lean Healthcare Transformation Summit in a keynote with John Toussaint, MD, the Executive Chairman of the Board at...

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How to Evaluate Visual Project Management Tools

June 13, 2019

We’ve received a bunch of responses to our recent posts about visual project management. Many of our readers have shared their stories...

Framed to Fit: Why Managers Endorse Ideas

June 5, 2019

Dr. Ethan Burris is a Professor of Management and the Chevron Centennial Fellow at the McCombs School of Business at the University of...

8 Ways Kanban Board Software Changes the Game

May 28, 2019

Kanban boards are excellent visual management tools for tracking work-in-progress, identifying roadblocks, and ensuring a free-flowing...

6 Tips for Crowdsourcing Innovation Ideas

May 23, 2019

When we ask people about innovation, they usually leap to radical breakthroughs like self-driving cars, alternative energy sources, or...

Enter to Win a Signed Copy of "Measures of Success"

May 20, 2019

Do you want to lead better and improve more? Of course you do!

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When Being Right is the Wrong Strategy for Change

May 16, 2019

Frequent readers of this blog are probably familiar with Mark Graban. Mark has been an enormous contributor to the ideological foundation...