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Maggie Millard

Maggie Millard is the Vice President of KaiNexus, where she oversees the Customer Experience department. In her role, Maggie supports and guides the Customer Success, Solutions Engineering, and Enablement teams in providing customer-centric solutions to help improve customer outcomes. Maggie’s dedication to helping organizations, coupled with her passion for spreading knowledge, drives her commitment to fostering a culture of continuous improvement. Her expertise empowers organizations to leverage KaiNexus' solutions, propelling them toward operational excellence and innovation. She earned her Bachelor of Arts in History from the College of William and Mary. In her personal time, Maggie enjoys hanging out with her two children and finding balance and inspiration in the great outdoors.
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Recent Posts

French Fries and the Culture Imperative

August 8, 2019
“Culture isn’t just on aspect of the game – it is the game. In the end, an organization is nothing more than the collective capacity of...

How’s Your Lean Software Implementation Working Out?

July 23, 2019

We’re not going to lie. Implementing any kind of software solution in an organization is not easy. First, you must make sure you select a...

5 Pillars of an Effective Employee Engagement Strategy

April 18, 2024

When we sit down with a prospective client, we find it is very important to understand the challenges the organization is facing and their...

More Brilliantly Simple Continuous Improvement Techniques

July 4, 2019

A while back, we wrote about some continuous quality improvement techniques that we love because they are easy but powerful. One of the...

Problem Solving at Cleveland Clinic

June 14, 2019

I'm well into day two of the Lean Healthcare Transformation Summit in Washington D.C., and while there are 8 breakout sessions to choose...

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Tiered Daily Huddles at Cleveland Clinic

June 29, 2020

I'm eagerly awaiting the start of a presentation by Cinnamon Dixon, the Director of Continuous Improvement at Cleveland Clinic, about their...

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Real-Time Lessons Learned from John Toussaint

February 11, 2020

I'm here at the 2019 Lean Healthcare Transformation Summit in a keynote with John Toussaint, MD, the Executive Chairman of the Board at...

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How to Evaluate Visual Project Management Tools

June 13, 2019

We’ve received a bunch of responses to our recent posts about visual project management. Many of our readers have shared their stories...

Framed to Fit: Why Managers Endorse Ideas

June 5, 2019

Dr. Ethan Burris is a Professor of Management and the Chevron Centennial Fellow at the McCombs School of Business at the University of...