Business process improvement is a management practice that helps leaders leverage several tools and techniques to analyze their processes and uncover areas where improvement in accuracy, quality, and efficiency can be achieved. The leaders then work with process operators to redesign those processes to improve productivity and gain the expected improvements. Business process improvement techniques work by systematically identifying the operations, activities, or employee skills that might be enhanced to result in better workflow, more efficient use of resources, and better overall business results. Business Process Improvement (BPI) is also sometimes called functional process improvement.

5S is a Lean manufacturing technique that addresses the organization of workspaces and work processes for a safer and more efficient manufacturing facility. It is called 5S because the five steps in this Lean tool, sorting, setting, shining, standardizing, and sustaining, start with the letter S in English and Japanese.

While much talk about 5S is geared toward manufacturers' needs, the 5S visual control technique can be of great value in other environments, such as healthcare, construction, education, and office settings.

We had the pleasure of presenting a webinar hosted by Chad Westbrook, a manufacturing engineering manager and AGCO production system manager at AGCO Corporation. AGCO is a full-line manufacturer of agricultural equipment. The company makes everything, including tractors, tillers, sprayers, bailers, and other equipment. Chad joined our own Mark Graban to discuss a different way of thinking about problem-solving. This post is a recap of the presentation - watch the full thing for all the details!

A Structured Approach to Problem-Solving

Presented by Chad Westbrook, AGCO

In this webinar, you'll learn a structured approach to problem-solving using the following tools:

• 5G – A tool used to describe a loss phenomenon
• 5W1H – An approach to the revised phenomenon
• 4M1D – Defining the contributing factors to the revised phenomenon
• 4M1D Confirmation – Validating the contributing factors
• 5 Why’s – Root cause and effective countermeasures
  
  

If you think trying to predict anything that will happen in 2021 is insane after what’s happened this year, you have a point. But by applying the lessons learned from 2020 and some strong trends that make sense in this new normal, we think we have a reasonably good idea about what to expect concerning continuous improvement next year.

Here are our predictions. We’ll check back in a year to see how close we came.

Kaizen events, sometimes called rapid improvement events, are an effective way of solving difficult challenges within organizations. A team of stakeholders and subject matter experts takes a few days away from regular order to focus on improving a process. Because the effort is concentrated, root causes can be identified, and potential fixes implemented in short order. The obvious goal of a Kaizen event is to solve the issue at hand, usually defined in a project charter.

We talk a lot about the mechanics of business process improvement and the technology to support it on this blog. Today, we thought we’d share some real-world examples of process improvements that made a difference to critical performance metrics.

They come from a wide array of industries and target vastly different problems. What they have in common is that someone recognized an opportunity for improvement, found the root cause, and implemented a fix.

To top it off, none of these improvements cost a dime.

You probably don’t have these specific challenges, but these business process improvement examples might get you thinking in a new way about the ones you do face.

I recently read that it takes the average person about eight minutes to read 1000 words.

You’re smarter than average, and this post isn’t quite that long, so you can read it and get the essential information you need about strategy deployment software in probably less than seven minutes. That’s terrific because there are so many technologies available to help you achieve better business results that no one has the time to read lengthy explanations about all of them.

If you’ve got just a few minutes to spare today, learning more about strategy deployment software will be worth your time.

Hoshin Kanri is a strategic planning approach that is often used to improve organizations. Although it is not as commonly used as some other Lean techniques, it is an extremely useful way to ensure that the entire organization is working towards the same ends and moving in the same direction. An organization does not need to be practicing Lean to benefit from Hoshin Kanri, any organization that has embraced the ideas that continuous improvement is essential and that employees should be empowered to create positive change can benefit from the approach.

There are lies people tell for selfish or malicious reasons. They come up in business from time to time, but far more common are fairytales that are told out of a desire for the fiction to be true. Sometimes folks think if they repeat something often enough, it will become fact. We believe that’s the reason for so many of the myths we hear about the electronic suggestion box. Lots of people (and vendors) sing their praises, but we’ve yet to find an organization that was transformed after implementing a way to collect anonymous employee ideas. Here are a few reality checks.

According to Gallup, only 15% of employees report being fully engaged at work. That’s why it is no surprise that a growing number of companies are leveraging employee engagement software to try to improve that number. There are many software solutions on the market, so how do you decide which ones to consider?

In order to help transform your organization, employee engagement software must do two things. It must increase employee engagement and measure it.

Increase Engagement

How can employee engagement software help coax more discretionary effort from your staff?

When thoughtfully deployed it can: