French Fries and the Culture Imperative
August 8, 2019“Culture isn’t just on aspect of the game – it is the game. In the end, an organization is nothing more than the collective capacity of...
The Lean Linchpin: Middle Managers
July 29, 2019A linchpin is a fastener passed through the end of an axle to keep a wheel in position. The term is also used figuratively, according to...
How to Navigate the Transformation Continuum | Webinar Recap
July 18, 2019We have been very fortunate to have an impressive lineup of guest presenters for our webinar series on continuous improvement. Roger Chen...
Easy-to-Try Process Improvement Examples
July 10, 2019When people talk about business process improvement, the conversation can get very far into the weeds quickly. There are several...
More Brilliantly Simple Continuous Improvement Techniques
July 4, 2019A while back, we wrote about some continuous quality improvement techniques that we love because they are easy but powerful. One of the...
#TargetDown is an Opportunity for Improvement
June 17, 2019I guess I picked a bad day to go to Target. I kind of knew it was a bad day to go to Target because it was a Saturday and the day before...
Problem Solving at Cleveland Clinic
June 14, 2019I'm well into day two of the Lean Healthcare Transformation Summit in Washington D.C., and while there are 8 breakout sessions to choose...
Tiered Daily Huddles at Cleveland Clinic
June 29, 2020I'm eagerly awaiting the start of a presentation by Cinnamon Dixon, the Director of Continuous Improvement at Cleveland Clinic, about their...
Real-Time Lessons Learned from John Toussaint
February 11, 2020I'm here at the 2019 Lean Healthcare Transformation Summit in a keynote with John Toussaint, MD, the Executive Chairman of the Board at...
.svg)
